Practice Manager Next Era Spine Care

HonorHealth•Scottsdale, AZ

58d•Onsite

About The Position

HonorHealth is seeking a Practice Manager to oversee the day-to-day operations of the Next Era Spine Care Clinic. This role involves managing a diverse team including Physician Providers, MAs, Advanced Practitioners, RNs, and front office staff and schedulers. The ideal candidate will embody strong communication, a team-centric approach, and adherence to the ICARE Values and HonorHealth Mission to ensure exceptional patient care. The position requires a Bachelor's Degree or four years of related experience in Business, Management, or Public Administration, or four years of leadership experience in an outpatient or related center. Additionally, one year of leadership experience in a physician practice is mandatory. Key attributes for success include the ability to lead and manage a team, excellent communication and multi-tasking skills, and a focus on both patient and employee well-being. A fundamental understanding of policy and systematic processes, the ability to work under pressure, and experience with budget review and updates are also crucial. A preference is given to candidates with three years of experience managing a physician practice, specialty, or multi-specialty physician group.

Requirements

Bachelor's Degree or four (4) years of work-related experience in Business, Management, or Public Administration, or four (4) years of leadership experience in an outpatient or related center.
One (1) year of experience in a leadership position in a physician practice.
Ability to lead & manage a team.
Good communication skills.
Great multi-tasking skills.
Patient and employee focused.
Innate ability to be a fundamental steward of policy and systematic processes.
Able to work under pressure.
Fingerprint Clearance Card (FPC) - Certificate State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

Nice To Haves

Three (3) years of managing a physician practice, or specialty, or multi-specialty physician group.
Masters in Business, Management, or Public Administration.
3 years managing a physician practice or a specialty/multi-specialty physician group.
Other Experience in the specific sub-specialty.
Certified Medical Practice Executive (CMPE) - Certification.
Medical Group Management Association (MGMA) Membership.

Responsibilities

Directs, coordinates, and manages all operations and related activities of an outpatient clinic or federally qualified health center.
Manages the day-to-day operations related to an outpatient medical practice, which may include integrated services such as dental, nutrition, and behavioral health.
Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention, and patient experience.
Ensures high-quality patient care and customer service are delivered in the most financially efficient way.
Works in a strong dyad relationship with providers, Associate Directors, and/or Administrators.
Collaborates with all leaders in the market to provide seamless and integrated service to patients.
Ensures strong financial performance through proper controls and practices, preparing and executing budgets, monitoring and approving payroll, ordering supplies, and inventory management.
Ensures accurate charge capture.
Provides exceptional leadership, promotes teamwork and collaboration, and creates an environment that supports high employee and physician engagement.
Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers.
Maintains competencies to function in any of the staff roles as needed to support efficient operations.
Ensures compliance for various accrediting bodies and government agencies, performing necessary reviews, audits, education, and training.
Serves as the compliance liaison for the practice.
Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers, and support desired brand positioning.
Partners with Marketing and others to support location, provider, and/or specialty promotion.
Continuously monitors operations and workflow, revising operational procedures as necessary in alignment with system practices to ensure efficiency and drive extraordinary results.
Identifies and implements areas for improvement and efficiencies, including identified quality indicators.
Develops and maintains a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
Provides the highest level of patient experience by ensuring data is monitored regularly and staff exhibit expected behaviors and services.
Partners with the Patient Experience Team to optimize the patient experience and leads by example, creating a personalized experience for customers.
Proactively leads service recovery activities.
Determines physical maintenance and equipment needs and repairs, coordinating with internal or external resources.
Resolves problems on a day-to-day basis to ensure the environment supports employee engagement and meets patient expectations.
Performs other duties as assigned.