Practice Manager, Joint Center

Mass General Brigham•Newton, MA

11d•$65,998 - $96,034•Onsite

About The Position

Mass General Brigham is seeking a full-time Practice Manager to oversee the daily operations of the Kaplan Joint Center, a high-volume ambulatory practice located in Newton, MA. This center provides comprehensive surgical and non-surgical care for patients with joint pain, specializing in joint reconstruction and replacement. The team consists of 12 staff members (clinical and non-clinical) and 10 providers (Surgeons and APPs). The Practice Manager, in partnership with the Program Director, will be responsible for all aspects of site operations, including budgets, quality measures, and collaborative work with administrative, clinical, and leadership teams to achieve operational and clinical care goals. Key responsibilities include driving strategic growth, enhancing operational efficiency, supporting provider recruitment and retention, improving patient access, and identifying opportunities for service and patient volume growth. The practice operates Monday-Friday from 8 am to 5 pm, and a consistent onsite presence is expected to support daily operations, staff engagement, and patient experience.

Requirements

Bachelor's Degree in a related field of study required.
Supervisory experience: 5-7 years required.
Experience working in a healthcare environment: 5-7 years required.
Strong understanding of Microsoft Office, including Excel.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Strong analytical and math skills.
Knowledge of Accounting Principles, physician billing, and revenue cycle management.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

Experience in a high-volume surgical practice is preferred.

Responsibilities

Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through ongoing coaching, counseling, and training.
Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations.
Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
Collaborates with practice leaders on the preparation of the practice's annual budgets.
Oversees the department’s payroll, including the resolution of payroll issues.
Monitors patient billing activity to ensure compliance with revenue procedures.