Practice Manager, Joint Center

Mass General Brigham•Newton, WA

10d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We are seeking a full-time Practice Manager to oversee daily operations of our Kaplan Joint Center located at 2014 Washington Street in Newton, MA. The Joint Center is a high-volume ambulatory practice that provides comprehensive surgical and non‑surgical care for patients with joint pain. Our expert orthopedic surgeons specialize in joint reconstruction and replacement, helping patients achieve improved mobility, reduced pain, and an improved quality of life. There are 12 staff members total (both clinical and non-clinical roles), as well as 10 providers (Surgeons and APPs). We aim for a patient‑centered environment while ensuring consistent, efficient operations. In partnership with the Program Director, the Manager will be responsible for all aspects of site operations, oversight of budgets, quality measures and will work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals. In addition to leading day-to-day operations, the Practice Manager will play a key role in driving strategic growth initiatives, enhancing operational efficiency, supporting provider recruitment and retention, improving patient access, and identifying opportunities to grow services and patient volume. Our practice is open Monday-Friday from 8am-5pm, and the Practice Manager is expected to maintain a consistent onsite presence to support day-to-day operations, staff engagement, and an exceptional patient experience.

Requirements

Bachelor's Degree Related Field of Study required
Supervisory experience 5-7 years required
Experience working in a healthcare environment 5-7 years required
Strong understanding of Microsoft Office, including Excel.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Strong analytical and math skills.
Knowledge of Accounting Principles, physician billing, and revenue cycle management.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

Experience in a high-volume surgical practice is preferred.

Responsibilities

Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through ongoing coaching, counseling, and training.
Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations.
Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
Collaborates with practice leaders on the preparation of the practice's annual budgets.
Oversees the department’s payroll, including the resolution of payroll issues.
Monitors patient billing activity to ensure compliance with revenue procedures.