Practice Manager, TMS Oaks - Temple Faculty Practice

Temple Health•Philadelphia, PA

About The Position

The Practice Manager provides direct administrative, clinical, and strategic support to the department and site administrators, providers, and staff of outpatient practice locations. The role works with department senior administrators, site administrators, and providers to promote programmatic and financial growth of the clinical practice. It coordinates work with other departments within TFPP to support patient intake, navigation, and overall satisfaction, and fosters a collaborative environment within and between assigned practices. The Practice Manager serves collaboratively and independently in a leadership role for program planning and operations, acting as a key conduit for operational improvements focused on customer service and revenue cycle compliance. The role directs day-to-day clinical operations and administrative activities of outpatient practice, assists practice coordinators where applicable, supervises the development of office procedures, ensures policies and procedures are followed, and contacts external vendors, TFP/Temple University Health System, and its affiliates for practice operation services.

Requirements

  • Bachelor's degree in Health Care Administration, Public Health, Business, or a related field, or a combination of relevant education and experience in lieu of a degree.
  • Five years of experience in progressively responsible administrative support or supervisory/management roles.

Nice To Haves

  • Master's degree in Health Care Administration, Public Health, Business, or a related field.
  • Progressively challenging managerial experience in an organization or division of comparable scope and complexity.
  • Experience with EPIC EMR.

Responsibilities

  • Provide direct administrative, clinical, and strategic support to department and site administrators, providers, and staff at outpatient practice locations.
  • Work with department senior administrators, site administrators, and providers to promote programmatic and financial growth of the clinical practice.
  • Coordinate work with other TFPP departments to support patient intake, navigation, and overall satisfaction.
  • Maintain a collaborative and cohesive environment within and between assigned practices.
  • Lead programmatic planning and operations collaboratively and independently.
  • Identify and support operational improvements focused on customer service and revenue cycle compliance.
  • Direct day-to-day clinical operations and administrative activities of the outpatient practice.
  • Assist practice coordinators where applicable.
  • Supervise the development of office procedures and ensure policies and procedures are followed.
  • Contact external vendors, TFP/Temple University Health System, and affiliates for practice operation services.
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