Practice Manager Multispecialty

Integrated Medical Services (IMS)•Avondale, AZ

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Practice Manager for its Multispecialty Clinic in Avondale. The role is responsible for the division’s workflow and performance to support high-quality care, excellent customer service, and physician and staff productivity. The Practice Manager works closely with the COO or Vice President of Operations on strategic planning, development, continuous quality improvement, and financial and budget reporting and monitoring, while embodying the organization’s mission, vision, and values. The position oversees staffing and employee management, clinic operations, provider scheduling, referrals, billing and reimbursement processes, productivity monitoring, and quality improvement. It also supports providers and staff with administrative and coding matters, contributes to business planning and external marketing, and maintains the confidentiality of sensitive patient and employee information.

Requirements

High school diploma or GED.
Minimum 3–5 years of experience managing and running a healthcare facility.
Management-level experience in a clinical or hospital setting, including medical insurance, coding, and reimbursement.
Effective verbal and written communication skills.
Knowledge of agency building, billing, and reimbursement regulations or guidelines.
Ability to research and audit physician charges to ensure they are properly processed.
Ability to work independently and be accurate, efficient, and organized.
Ability to read and comprehend patient account information, insurance explanations of benefits, and other financial records.
Ability to respond calmly and professionally to emergent or stressful situations.
Intermediate computer skills, including MS Word and Excel.
Ability to maintain good working relationships while addressing complex administrative issues.
Ability to work in a constant state of alertness and in a safe manner.
Knowledge and understanding of patient privacy rights and ability to maintain confidentiality.

Nice To Haves

Bachelor’s degree in healthcare administration or business administration.

Responsibilities

Oversee division employee management and staffing, including providers, medical assistants, and administrative staff.
Determine staffing standards based on patient care needs, patient flow, procedures, and other clinical needs.
Interview, select, and hire employees.
Work with Human Resources to ensure compliance with state and federal requirements for clinical and non-clinical staff.
Evaluate staff performance, develop standards, and ensure basic competencies for all staff.
Establish credibility and a strong presence in the division.
Identify potential problem areas, develop objective performance-monitoring systems, and seek solutions that foster quality improvement.
Optimize staff roles and responsibilities to meet performance goals.
Maintain effective communication with providers and clinical staff.
Develop and optimize physician templates for appropriate patient scheduling.
Coordinate provider space and room assignments.
Support and facilitate referral management.
Develop protocols to improve care for urgent patient problems and standards for patient telephone calls to providers.
Monitor clinic utilization, workload versus billing, and individual physician productivity on a monthly basis.
Work with the Business Office to refine and monitor billing.
Serve as a resource to physicians’ clinical staff and business office staff on coding questions and provide regular in-services to physicians and clinical staff.
Research and audit physician charges to ensure they are properly processed.
Handle external marketing.
Assist with business plans for new programs and other strategic initiatives for the division.
Participate in management meetings, strategic planning, proactive interdepartmental problem solving, and policy development.
Maintain the confidentiality of medical, financial, and other sensitive patient and employee information.