Practice Manager Multispecialty

IMS Care Center•Avondale, AZ

2d•Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Practice Manager for its Multispecialty Clinic in Avondale. The Practice Manager is responsible for the division’s workflow and performance, supporting expert care, excellent customer service, and physician and staff productivity. The role works closely with the COO or Vice President of Operations on strategic planning, development, continuous quality improvement, and financial and budget reporting and monitoring, while instilling IMS’s mission, vision, and values in the work performed. The manager oversees employee management and staffing for providers, medical assistants, and administrative staff; supports clinical operations, scheduling, referrals, billing, and productivity monitoring; and works with physicians, clinical staff, the Business Office, and Human Resources. The position also supports marketing, business planning, policy development, and interdepartmental problem solving. The role requires maintaining confidentiality of sensitive information and demonstrating knowledge of patient privacy rights. IMS describes its culture as diverse and inclusive and offers a compensation package that includes medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, and a 401(k) plan. IMS is a tobacco-free workplace and an equal opportunity employer; reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED required.
At least 3–5 years of experience managing and running a healthcare facility.
Management-level experience in a clinical or hospital setting, including medical insurance, coding, and reimbursement.
Ability to communicate effectively verbally and in writing.
Knowledge of agency building and reimbursement regulations, and agency billing and reimbursement guidelines.
Ability to research and audit physician charges to ensure proper processing.
Ability to work independently and be accurate, efficient, and organized.
Ability to read and comprehend patient account information, insurance explanations of benefits, and other financial records.
Ability to respond calmly and professionally to emergent or stressful situations.
Intermediate computer skills, including MS Word and Excel.
Ability to maintain good working relationships while addressing complex administrative issues.
Ability to work in a constant state of alertness and in a safe manner.
Knowledge and understanding of patient privacy rights and ability to maintain confidentiality of sensitive information.

Nice To Haves

Bachelor’s degree in healthcare administration or business administration is strongly preferred.

Responsibilities

Assume overall responsibility for division employee management and staffing, including providers, medical assistants, and administrative staff.
Determine staffing standards based on patient-care needs, patient flow, procedures, and other clinical needs.
Interview, select, and hire new employees.
Work with Human Resources to ensure compliance with state and federal requirements for clinical and non-clinical staff.
Evaluate staff performance, develop standards, and ensure basic competencies for all staff.
Establish credibility and a strong presence in the division.
Identify potential problem areas, develop objective performance-monitoring systems, and seek solutions that foster quality improvement.
Optimize staff roles and responsibilities to meet performance goals.
Maintain effective communication with providers and clinical staff.
Develop and optimize physician templates for appropriate patient scheduling.
Coordinate provider space and room assignments.
Support and facilitate referral management.
Develop protocols to improve care for urgent patient problems and standards for patient telephone calls to providers.
Monitor clinic utilization, workload versus billing, and individual physician productivity monthly.
Work with the Business Office to refine and monitor billing.
Advise physicians’ clinical staff and Business Office staff on coding questions and provide regular in-services to physicians and clinical staff.
Handle external marketing.
Assist with business plans for new programs and other division strategic initiatives.
Participate in management meetings, strategic planning, interdepartmental problem solving, and policy development.
Maintain knowledge of patient privacy rights and confidentiality of medical, financial, and other sensitive information in printed, electronic, or verbal form.
Research and audit physician charges to ensure they are processed properly.