Practice Manager

Heart + Paw • Philadelphia, PA

20h • Onsite

About The Position

Center Director (Practice Manager) Callowhill
Are you ready to revolutionize pet care? We are reimagining the experience for pets and pet parents, and we’re searching for a Center Director to lead our team. If you are passionate about delivering elevated client experiences, building and managing high-performing teams, and driving financial success while making a positive impact in the lives of pets and their families, we want to meet you!

Requirements

• Bachelor’s degree in business or related field (or equivalent experience).
• Experience in managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality).
• Passion for pets and a consumer-centric mindset.
• Proven ability to manage labor costs, scheduling, and P&L to achieve business goals.
• Strong leadership skills with the ability to inspire and develop teams.
• Skilled in adapting to changing operational needs and leveraging technology to improve client experiences.

Nice To Haves

• Certified Veterinary Practice Manager (CVPM) designation is a plus.

Responsibilities

• Foster a client-centric environment that meets the needs of pets and their parents.
• Promote local community engagement through marketing initiatives and onsite events.
• Resolve client concerns and manage financial arrangements with professionalism and care.
• Hire, train, and develop a high-performing support team.
• Schedule team members and ensure appropriate staffing levels.
• Conduct performance reviews, manage disciplinary actions, and oversee employee development.
• Promote a collaborative and positive work culture.
• Work with leadership to create budgets, monitor key performance indicators (KPIs), and analyze financial statements.
• Educate your team on business and client impact metrics.
• Manage inventory and ensure financial efficiency through proper supply control.
• Ensure proper use and maintenance of the Practice Management System for accurate client records.
• Supervise cleaning, maintenance, and organization to meet the Company’s elevated standards.
• Enforce safety and security protocols.
• Collaborate with the marketing team to execute effective advertising and community outreach strategies.
• Promote internal programs to increase client visits and elevate brand awareness.
• Lead by example to create a cooperative and motivated team environment.
• Uphold the Company’s core values and promote continuous quality improvement.

Benefits

• Competitive pay and opportunities for advancement.
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.
• Team Pet Care Discounts
• Health, Dental, and Vision insurance, 401K retirement savings, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees