Practice Manager

Schweiger Dermatology Group•Los Angeles, CA

1d•Onsite

About The Position

Schweiger is a leading dermatology practice in the country, boasting over 580 healthcare providers and more than 170 offices across New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. They offer medical, cosmetic, and surgical dermatology and allergy services, conducting over 2.5 million patient visits annually. Schweiger's mission is to deliver the Ultimate Patient Experience and foster an excellent working environment for all team members. The company has been recognized on the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years and holds a Great Place to Work certification. The Practice Manager is responsible for overseeing their respective centers, teams, and the processes crucial to the company's success. This role involves building a capable and competent team to enhance and optimize the operational performance of their centers.

Requirements

2 or more years of leadership experience
Strong computer literacy
Leadership qualities with good communication skills
Developed conflict resolution skills
Working knowledge of HIPAA & OSHA compliance
Advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results
Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
Prepares for what is ahead with a focus on data, details, and analysis
Able to execute efficiently and thoughtful with minimal wasted/prolonged timing
Earns trust with staff, providers and patients and maintains confidence
Deliver message with a kind, empathic, firm but direct and honest way
Inspires, motivates, coaches, and develops others
Listens well and continuously learns and seeks advice and feedback from others - team Builder, leader, and manager – creates a culture of positivity
Communicates passionately, effectively, and persuasively across a diverse set of stakeholders
Able to create processes and structures to facilitate effective communication both internally and externally
Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving
Relentlessly pursues ongoing improvement and results
Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities
Creates a culture of mutual accountability
Plans, organizes, schedules and budgets in an efficient, productive manger
Focuses on key priorities

Nice To Haves

Healthcare administration or management background
Dermatology experience

Responsibilities

Develop A-Team that delivers A-Level Operational Outcomes and Processes
Culture of Positivity NPS for providers & staff >82
Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals as outlined by the RM team
Optimization of operational processes to deliver on goals – staffing percentages and budget adherence
Effective and collaborative management - able to effectively collaborate with other company departments/teams to achieve successful results
Independently drive key change and transformation initiatives aligned with organizational strategic goals
Heavy focus on auditing SOPs and accountability of SOP compliance at all respective center levels, as well as supporting providers while coaching and developing staff to ensure all are A players
Hold team accountable for C.A.R.E Core Habits
Build a capable and competent Office Team at each office being overseen
Develop the team in a cost-effective manner
Build a knowledge base across all disciplines with cross training employees
Provide a strong culture of continued education and training for all staff members
Manage, develop and coach staff
Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at offices
Achieve monthly center goals set forth by the GM Report and KPIs
Track to financial goals and patient satisfaction goals which will be updated ad outlined by the operations team and shared with GMs monthly at a minimum unless the GMs are made aware of any delays
Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures noted below
Promote a culture of positivity and help build a company that has long-term sustainability
Obtain high levels of patient satisfaction
All patient messages resolved within 24hrs, and patient updated daily until resolved
Continued 4/5 Star external reviews
Achieve smooth running office level operations and site level autonomy
Frequent check in with providers via call, meetings for two way and consistent communication
Minimal provider and staff complaints
Offices should be able to run autonomously daily with majority of problems resolved independently without GM presence
Create a positive and respectful center environment
All audit logs (labs, RX, open notes, messages, Klara inbox, tasking) completed end of day at each office
Cross training of staff for versatile staffing
Monthly staff meetings recommended
Inventory and Cash management as per SOP guidelines
Scheduled on site visits for preparation in time spent in each office and allowing staff and providers to prepare
First line of contact for all front desk and MA issues always
Ensure that all offices appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled
Collaboration with PSC on office updates, provider updates and anything anyone scheduling would need to know
Take responsibility when office team makes mistakes in coaching and learning sessions
For an office that has MOHs- MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise
CLIA certification and lab directorship is up to date and maintained
Mohs staff is properly credentialed and trained
Post care concerned for MOHs are set up to go directly to the surgeon
GM is responsible for knowledge of CLIA needs and works with lab to make sure up to date information
Other duties as assigned by supervisor on an as needed basis

Benefits

Multiple office locations, find an opportunity near your home
Positive work environment with the tools to need to do your job and grow
Medical (Virtual Care included)
HSA/FSA
Dental
Vision
401K
Company Sponsored Short Term Disability (Only applicable for non-California employee)
Pre-tax savings available for public transit commuters
Your birthday is an additional personal holiday
Employee discounts on Schweiger skin care products & cosmetic services