Practice Manager

VetPartners

1d • Onsite

About The Position

Kensington Vet Clinic & Hospital is seeking an experienced Practice Manager to lead the day-to-day operations of their clinic and support their team. This is a hands-on leadership role where you will work closely with the Lead Vet and Head Nurse, balancing people leadership, operational excellence, and financial performance. You will have support from a Regional Manager and a network of Practice Managers from nearby clinics. This is predominantly a Monday-Friday role offering stability and autonomy.

Requirements

• 1–2 years’ experience in a Practice Manager or comparable role
• Veterinary background required - veterinary nursing background preferred
• Certificate IV in Veterinary Nursing or strong experience in lieu of formal qualifications
• Confident people leader with a coaching and mentoring approach
• Strong financial acumen, including budgets, KPIs, and business performance
• Experience with HR, recruitment, and performance management
• Excellent client communication and complaints-handling skills
• Experience with practice management systems (EzyVet)
• Solid understanding of compliance, WHS, and operational best practice

Responsibilities

• Leading, coaching, and supporting a team of veterinarians, nurses, and support staff
• Managing clinic operations including rostering, stock control, systems, and compliance
• Overseeing financial performance - budgets, P&L, KPIs, and reporting
• Driving a high standard of client experience and service excellence
• Managing HR functions including recruitment, onboarding, performance management, and development
• Handling client feedback and complaints with professionalism and care
• Working in partnership with the Lead Vet and Head Nurse to align clinical and operational goals

Benefits

• EAP support
• Mental Health First Aid network
• Best for Pet Wellness Plan
• Paid parental leave - flexible programs for primary and secondary carers, plus a return-to-work bonus
• Health & wellbeing support
• Everyday discounts & perks - 100+ discounts on fuel, groceries, entertainment, travel, and more
• Pet benefits - savings on pet care and insurance for your own furry family

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees