Medical Practice Manager-Norcross and Pleasant Hill

WellStreet•Peachtree Corners, GA

9d•Hybrid

About The Position

Piedmont Urgent Care is seeking a results-driven leader to join their team as a Practice Manager. This role involves overseeing daily operations, inspiring teams, and ensuring outstanding patient care in a fast-paced, patient-centered environment. The ideal candidate will excel at driving efficiency, leading teams, and delivering top-tier customer service. As a Practice Manager, you will be responsible for overseeing clinic operations, managing both clinical and administrative teams, and ensuring a seamless patient experience. You’ll play a key role in implementing strategic initiatives, optimizing workflows, and fostering a positive work culture.

Requirements

Minimum 3 years of leadership experience (healthcare, hospitality, or retail management preferred)
Familiarity with healthcare operations, insurance processes, and coding (ICD-9, CPT) is helpful but not required
High school diploma or equivalent required
Strong leadership, problem-solving, and multitasking abilities in a dynamic environment
Experience using Electronic Medical Records (EMR) software, EPIC preferred
Ability to travel to other Piedmont Urgent Care locations as needed
A proactive approach to delivering an exceptional patient experience

Nice To Haves

healthcare, hospitality, or retail management experience
Familiarity with healthcare operations, insurance processes, and coding (ICD-9, CPT)
EPIC preferred

Responsibilities

Lead & Inspire Teams: Manage clinical and administrative staff to ensure top-tier patient care and customer service
Drive Operational Excellence: Implement strategies to achieve budget goals and key performance indicators
Develop Strategic Vision: Set and communicate annual goals aligned with Piedmont Urgent Care’s mission and objectives
Ensure Compliance & Quality: Partner with clinical leadership to uphold regulatory and patient care standards
Manage Staffing & Development: Oversee scheduling, performance evaluations, and team growth initiatives
Monitor Inventory & Resources: Ensure adequate medical supplies and equipment availability
Support Local Growth: Collaborate with marketing teams to increase center visibility and patient volume
Foster a Positive Culture: Uphold Piedmont Urgent Care’s core values of kindness, excellence, empowerment, resilience, and proactive service
Travel as Needed: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required