Practice Manager - West Valley

GoodVets • Phoenix, AZ

2d

About The Position

GoodVets is a nationwide network of modern animal hospitals co-owned with local veterinarians. The Practice Manager will lead day-to-day operations at a West Valley hospital location in the Phoenix, Arizona market, helping build and grow a successful hospital and team. This role is responsible for ensuring the team meets performance, financial, and client-experience targets and for maintaining a smooth-running hospital with a positive culture that attracts top talent and supports exceptional veterinary care and patient experiences.

The Practice Manager oversees staffing and scheduling, hiring and onboarding, inventory and cost control, compliance, performance reporting, coaching, and operational protocols. The role also supports doctors, staff, and clients with clarity, speed, and professionalism. Strong veterinary technical skills are needed to model technical and patient-care excellence.

Requirements

• Proven work experience as a Practice Manager, Hospital Operations Manager, Medical Office Manager, or in a similar role.
• Three or more years in veterinary medicine with progressive responsibilities; a technician background is strongly preferred.
• Powerful leadership skills and an empathetic approach to management.
• Experience training, mentoring, and developing others.
• Advanced skills in Practice Management Systems and Microsoft Excel.
• Basic accounting skills.
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction.
• Ability to communicate clearly and effectively with hospital and corporate teams and confidence making important decisions.
• Excellent problem-solving capabilities, proactive conflict management and resolution, and ability to work well under pressure.
• Strong veterinary technician skillset.

Nice To Haves

• Veterinary technician background.

Responsibilities

• Lead all daily hospital operations.
• Ensure compliance with all operating standards and requirements.
• Create and maintain accurate work schedules.
• Hire, train, and onboard new team members, setting expectations for performance and culture.
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends.
• Conduct performance reviews and provide coaching for growth.
• Monitor inventory, manage ordering, and maintain cost control.
• Support doctors, staff, and clients with clarity, speed, and professionalism.
• Execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities.
• Maintain a top-tier client experience and proactively resolve issues.
• Build and develop high-performing teams while modeling accountability and professionalism.
• Build a positive, results-driven environment and reward excellence.
• Model technical and patient-care excellence.

Benefits

• Competitive base salary with a generous annual performance-based bonus.
• Medical, dental, and vision insurance.
• Flexible spending options.
• Disability coverage.
• 401(k) with company matching contributions.
• Paid holidays, vacation days, and personal time.
• Employee discounts on veterinary care and products for personal pets at GoodVets locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed