Practice Manager, Inpatient Hospitalist

Highmark Health•Jefferson Hills, PA

3d•Hybrid

About The Position

The Practice Manager oversees the daily operations of a complex, large or multi-location physician practice focused on inpatient hospitalists. The home office is Jefferson Hospital, and the role requires frequent travel between practice locations. Occasional work from home is available. The manager directs practice operations and staff, monitors financial and revenue-cycle performance, and supports patient satisfaction, quality improvement, and regulatory compliance. The role works collaboratively with physicians, leadership, and health professionals to achieve organizational and practice goals. Employees must follow the company’s ethical, legal, privacy, and information-security requirements, including HIPAA and the Code of Business Conduct.

Requirements

Bachelor’s degree, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
3–5 years of experience in a physician practice setting.
2 years of practice management experience.
Proficiency in Microsoft Office programs.

Nice To Haves

Experience managing multiple sites.
Certified Physician Practice Manager (CPPM) certification.

Responsibilities

Manage day-to-day physician practice operations, including front- and back-office functions.
Supervise staff; resolve problems; implement approved disciplinary action; interview, hire, train, and conduct performance evaluations.
Develop the practice budget in conjunction with the director.
Manage and monitor key financial and revenue-cycle metrics, including staff hours, resource allocation, expenses, patient volumes, and revenue-cycle processes.
Provide primary or secondary review of reconciliation of collected and deposited monies.
Monitor patient satisfaction reports, identify variances from standards, and address and resolve patient complaints.
Monitor quality and performance-improvement metrics and address deficiencies.
Collaborate with physicians, leadership, and health professionals to accomplish organization and practice goals.
Ensure compliance with regulatory requirements.
Travel frequently to various practice locations.
Comply with applicable laws, company policies, training requirements, HIPAA, and data-security guidelines.