Practice Manager - White Rock Veterinary Hospital

VetCare Canada • White Rock, BC

1d • Onsite

About The Position

White Rock Veterinary Hospital is looking for a dynamic Practice Manager to lead their amazing team! Proudly AAHA Accredited since 1987, they are dedicated to gold-standard care while fostering a supportive, fear-free approach with team collaboration and a fun work environment. They are seeking a leader with strong communication and people skills who thrives in a team-focused setting. At White Rock, they believe in making a real difference for pets and their families every day. This role is for someone ready to join a hospital where their leadership and expertise will truly shine. The Practice Manager will be the driving force behind a vibrant veterinary team, embodying core values: Come Together as One, Always Focus on the Patient, Raise the Bar, and Engage with Empathy. In this role, the Practice Manager will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. They will use empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Day-to-day will involve striving for operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. They will provide onboarding and coaching to new team members, conduct annual reviews, and offer feedback and support to help the team grow. The Practice Manager will also manage inventory, budgets, and all financial aspects of the practice. They will also make a splash on social media, highlighting the great things their team is inspiring and doing. This is a role where one can make a real impact and lead with passion and purpose.

Requirements

• Veterinary Industry Knowledge and/or Project Management Experience
• Team Management/Supervisory Experience (2-3 years)
• HR Management Experience
• Veterinary Software Systems Knowledge
• Financial/Budget Management Experience
• Strong Business Acumen
• Communication Excellence
• Change Management Experience
• Flexibility: Willingness to work varied hours to meet team needs.
• Feedback Skills: Comfortable providing feedback and support to all team members.
• Conflict Resolution Skills

Nice To Haves

• Clinical Experience
• Candidates that have veterinary experience is an asset.

Responsibilities

• Create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences.
• Use empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients.
• Strive for operational excellence.
• Manage team schedules.
• Support talent acquisition efforts by sourcing Locum DVMs and RVTs as needed.
• Provide onboarding and coaching to new team members.
• Conduct annual reviews.
• Offer feedback and support to help the team grow.
• Manage inventory, budgets, and all financial aspects of the practice.
• Manage social media presence.

Benefits

• Competitive Base Salary
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off
• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed