Veterinary Practice Manager

Alliance Animal Health • Vass, NC

4d • Onsite

About The Position

Our mission at Small Animal Emergency Services is simple: provide exceptional emergency and critical care for the pets of Vass, NC while simultaneously offering comfort, compassion, and support to the people who love them. We are committed to maintaining a clean, welcoming, and professional environment where both our patients and team members can thrive. Our busy emergency hospital sees an average of 500 patients each month and is equipped with advanced diagnostic and treatment capabilities; including an in-house IDEXX laboratory, digital radiography, ultrasound, endoscopy, and therapeutic laser technology. This allows our team to deliver high-quality, timely care for a wide variety of cases! No two shifts are ever the same. Our medical team manages everything from minor injuries and routine emergencies to complex critical cases, such as septic ruptures, orthopedic trauma, cardiac arrest, and more. The diverse caseload offers continual opportunities to challenge and expand your clinical skills while making a meaningful impact on the lives of pets and their families. If you're looking for a collaborative, fast-paced environment where medicine is rewarding, cases are varied, and every day brings new opportunities to learn, we'd love to meet you!

Requirements

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• Ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Compassionate and calm team-player.
• Strong communication skills and the ability to multi-task.
• Highly organized and possess computer skills.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Self-starter with the desire to continue to advance your knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

Responsibilities

• Ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently.
• Answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.
• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities and relay practitioners’ orders concerning animal care and treatment.
• Ensure that pet owners' complaints are promptly addressed and resolved.
• Prepare employee work schedules and manage the office staff.
• Answer telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notify the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed