Practice Manager - Weight Management

Virtua Health•Haddon Heights, NJ

1d•$66,950 - $104,059•Onsite

About The Position

The Practice Manager directs and coordinates administrative and clinical services for assigned practices in collaboration with their Lead Physicians as part of the dyad leadership model. The role provides 24-hour accountability and day-to-day oversight and supervision to support efficient operations, safety, functional business systems, quality patient care, patient access, and customer satisfaction. The manager helps establish a positive work environment, contributes to practice vision and strategic planning for growth, communicates Virtua and practice goals and information to direct reports, and ensures compliance with applicable federal, state, and local requirements. The position oversees practice finances and revenue-cycle activities, including budgets, expenditures, staffing costs, front-end processes, performance reporting, and improvement plans. It supports policy and workflow development, access and referral-management goals, provider schedules, supplies, licensing, credentials, and regulatory readiness. The manager also recruits, supervises, trains, develops, and retains staff; oversees payroll and staffing matters; and manages quality-related activities such as point-of-care testing, vaccines, samples, and reporting programs. The Practice Manager monitors patient satisfaction and works with physicians, staff, Virtua teams, and external organizations to resolve operational issues and improve service. This is a regular, full-time, on-site employee position with a first-shift schedule and 40 hours per week. The listed location is Washington, New Jersey, with an additional location in Moorestown.

Requirements

3–5 years of experience in a medical practice or ambulatory medical setting as a Lead, Office Coordinator, or Supervisor.
Solid knowledge of and experience with billing and health insurance guidelines and practices, including commercial, Medicare, and managed-care payers.
Solid knowledge of and ability to use electronic medical records, scheduling, charging, and billing systems.
Ensure compliance with applicable federal, state, and local regulatory requirements.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of insurance, ICD-9/CPT coding, Medicare regulations, state regulations, CLIA, DOH, and OSHA regulations preferred.

Responsibilities

Direct and coordinate administrative and clinical services for assigned practices in collaboration with Lead Physicians.
Provide 24-hour accountability and day-to-day oversight of practice operations, safety, business systems, patient care, access, and customer satisfaction.
Contribute to practice vision and strategic planning for growth, promote Virtua’s mission and goals, and communicate organizational and office information to direct reports.
Oversee expenditures, staffing and overtime costs, front-end revenue-cycle processes, charge and claim tasks, cash reconciliation, referrals, and collections.
Identify opportunities to increase patient volume and services while controlling expenses; develop and implement improvement plans within budget.
Develop and maintain practice budgets with Lead Physicians, explain budget-to-actual variances, and take timely action to address negative variances.
Prepare and provide daily, weekly, and monthly reports; support achievement of performance and reimbursement goals; monitor provider CME and PTO records.
Contribute to the development and implementation of practice policies and procedures and ensure adherence to health-system standards and applicable regulations.
Monitor key performance indicators, budget targets, patient access, referral-management activities, clinician schedules, utilization, and capacity; work with Lead Physicians to improve performance.
Maintain supplies and inventory and assist providers with maintaining current licenses and credentials.
Develop correction plans for deficiencies found during inspections, report plans to leadership, and implement corrective actions.
Prepare operational reports and recommendations for leadership, present best practices, contribute to system changes and upgrades, attend meetings, and participate on committees.
Collaborate with Human Resources and Lead Physicians to recruit, interview, select, and hire personnel and justify position requests.
Ensure adequate staffing and current staff licenses and certifications; supervise, train, coach, develop, and retain office staff and ensure performance meets policy and STAR standards.
Oversee payroll matters, leaves, and temporary staffing requests; conduct best people reviews and establish staff goals.
Oversee point-of-care testing and compliance with state regulations, including maintenance of vaccines, controls, and refrigerator/freezer temperatures.
Participate in designated CPC+ program activities, value-based synopsis, VPP reporting, and other programs; achieve practice goals and oversee sample logs and recall procedures.
Review patient satisfaction results and take action to improve them, including preparing or contributing information for dashboards.
Serve as a liaison among office personnel, Virtua, and external parties; consult with physicians, leadership, and staff on operations, problem-solving, and service improvement.
Maintain relations with the public, patient and family advisory councils, medical professionals, providers, and health-related organizations; build internal and external relationships and communicate effectively.