Practice Manager 2 - Behavioral and Mental Health

Children's Healthcare of Atlanta

About The Position

The Practice Manager supports two Behavioral and Mental Health locations and partners with a dedicated team of psychiatry and therapy experts. The role oversees day-to-day practice operations to provide a high-quality patient and family experience, while monitoring and improving revenue generation and operational efficiency. The position supports larger practices and multiple locations with high patient throughput, inpatient and/or procedural services, and an evolving strategic plan that includes a growing scope of programs and services.

Requirements

Five years of experience in operations, with a strong financial, human resources, and systems background.
Experience in a physician practice setting.
Demonstrated experience with systems, software, and technology such as Microsoft and Epic.
Bachelor's degree in Business Administration, Health Administration, or a related field.
Ability to operate independently and plan and manage time effectively, completing projects with minimal oversight.
Demonstrated strategic thinking and problem-solving ability.
Strong communication skills and ability to build productive relationships across organizational levels.
Personal organization and time-management skills.
Human relations and teamwork skills.
Adaptability and motivation.
Listening skills.
Excellent written communication and the ability to address conflicting views or issues and mediate fair solutions.
Analytical skills to resolve highly complex problems using scientific or technical principles and cross-functional, experience-based knowledge.
Ability to identify and resolve important ethical, strategic, and operational problems requiring innovative solutions and extensive healthcare industry knowledge.
Ability to effectively manage employees within the assigned practice.
Ability to persuade and negotiate with peer-level managers on issues and programs affecting the assigned practice.

Nice To Haves

Master's degree in Business Administration, Health Administration, or a related field.

Responsibilities

Partner with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
Assess, identify, and implement opportunities to improve access, quality, revenue, and expense control.
Provide onboarding and ongoing support to providers, including schedules, expense reimbursement, clinic initiatives, and staff concerns.
Forecast and develop operational and capital budgets; interpret statistical data and report variances monthly and as needed, with timely corrective action plans.
Manage practice-based revenue cycle activities, including charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
Ensure back-end processes and transactions support patient throughput and the practice's financial viability.
Ensure the practice structure addresses changes in technology, operational processes, and practice needs.
Build relationships with key stakeholders and communicate progress toward key performance indicators.
Partner with the corresponding entity regarding needs for non-employed leased physicians and clinical staff, and manage invoices and timely reimbursement.
Identify and resolve ethical, strategic, and operational problems requiring innovative solutions and extensive healthcare industry knowledge.
Oversee administrative activities, including operational policies and procedures, reports, and correspondence.
Maintain open communication and positive working relationships with staff, physicians, and key system partners.
Evaluate and recommend business development and expansion opportunities.
Oversee implementation of expansion projects.
Maintain professional affiliations and pursue professional growth and development to stay current with healthcare trends relevant to clinic operations management.
Apply management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
Lead and manage all aspects of the team, including interviewing, hiring, training, developing, directing work and processes, managing performance, and recognizing and rewarding employees.
Mentor team members and encourage their personal and professional growth.
Encourage ongoing skill development by providing opportunities for continued education.