Practice Manager Medical Oncology

Corewell Health • Grand Rapids, MI

1d • Onsite

About The Position

Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service.

Requirements

• Associate's Degree or equivalent in business, management or other related area
• 2+ years of related health care / medical practice or related work experience
• 1 year of experience typically gained through skills/knowledge/abilities recent and relevant supervisory or management experience

Nice To Haves

• Bachelor's Degree in business, management, health care administration or other related area

Responsibilities

• Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols and standards, and through support for an educational plan to meet the needs of the staff and assure competence.
• Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures.
• Responsible for creating an environment that promotes patient satisfaction.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Ensures that work-performed supports Spectrum Health's mission.
• Responsible for monitoring patient satisfaction data and meeting established target.
• Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner.
• Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider and directors, assists in the development and management of the operational and capital budgets.
• Responsible for monitoring and managing labor and expenses within the practice.
• Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers.
• Monitors time and attendance records and prepares/reports payroll for staff.
• Responsible for employee engagement and developing a culture of excellence and engagement within the practice.
• Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.
• Responsible for developing, initiating and monitoring change within the office.
• Holds regular staff meetings and is responsible for timely communication with staff, providers and other leadership.
• Participates in quality initiatives as defined by the organization.
• Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency.
• Engages in process and quality improvement initiatives.
• Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Responsible to ensure recommended patient education materials and programs are developed and implemented.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree