Practice Manager, Primary Care

Mass General Brigham•Pembroke, MA

19h•Onsite

About The Position

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering coordinated and comprehensive experiences across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a full-time Practice Manager to oversee day-to-day primary care operations in our state-of-the-art building located at 15 Corporate Park Drive in Pembroke, MA! We offer a full range of primary care services for patients of all ages – from routine check-ups and health screenings to complex diagnostic evaluation and treatment. This Practice Manager will oversee a team of approximately 44 staff members and providers. Given the presence of expert specialty care within the same building, this Practice Manager for Primary Care will work closely with a dedicated specialty services manager to ensure seamless, high-quality care across this multi-specialty site. Our practice is open Monday-Friday from 8am-5pm. Are you ready to bring your skills to this practice and join us in driving community-based ambulatory care forward?

Requirements

Bachelor's Degree Related Field of Study required
5-7 years Supervisory experience required
5-7 years' Experience working in a healthcare environment required
Strong understanding of Microsoft Office, including Excel.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Strong analytical and math skills.
Knowledge of Accounting Principles, physician billing, and revenue cycle management.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

Can this role accept experience in lieu of a degree? Yes

Responsibilities

Responsible for single-site practice or smaller multi-site practices (3 or more locations).
Provides direct supervision of administrative and clinical support staff, and operational duties and functions.
As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.
Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through ongoing coaching, counseling, and training.
Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations.
Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
Collaborates with practice leaders on the preparation of the practice's annual budgets.
Oversees the department’s payroll, including the resolution of payroll issues.
Monitors patient billing activity to ensure compliance with revenue procedures.