Practice Administrative Associate-Primary Care

Yale New Haven Health•Old Lyme, CT

22h

About The Position

The Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include coordinating the ongoing operation of the check-in process and front desk to ensure quality services are provided in a cost-effective and efficient manner, receiving patients at arrival and verifying and obtaining all necessary information and signatures, answering telephone calls, executing necessary pre-authorizations, maintaining electronic medical records and/or paper medical charts, performing daily activities such as message retrieval, voicemail, fax distribution, filing, photocopying, and mail sorting, collecting and reconciling co-pay collections/cash drawers, collaborating in quality improvement activities, and interacting effectively with persons of all ages and diverse backgrounds. The role may also involve assisting with chaperone duties for patient medical procedures and providing cross coverage as needed.

Requirements

High School degree or equivalent required.
1 year of administrative healthcare experience or 2 years of administrative office experience required.
Excellent organizational, communication, customer service and teamwork skills required.
Ability to multi-task is essential.
Working knowledge of Microsoft office applications required.
Core philosophy or values consistent with a patient-centered approach to care.
Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments.

Nice To Haves

EMR experience preferred

Responsibilities

Maintain appointment schedule template (alterations, deletions, additions).
Communicate schedule changes to appropriate staff members and physicians/providers.
Coordinate the ongoing operation of the check-in process and front desk.
Receive patient at arrival and verify and obtain all necessary information and signatures.
Answer telephone calls, assist callers, take messages, and refer callers to appropriate personnel.
Maintain proper telephone etiquette.
Execute necessary pre-authorizations for diagnostic tests and procedures.
Track referrals coming into the practice.
Maintain electronic medical records and/or paper medical charts.
Perform daily activities including message retrieval, voicemail, fax distribution, filing, photocopying, and mail sorting.
Forward phones to answering service and notify about physician on-call status.
Collect and reconcile co-pay collections/cash drawers.
Collaborate in the development of and contribute to quality improvement and evaluation activities.
Attend and actively participate in staff meetings.
Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse backgrounds.
Coordinate efforts to gain patient and family feedback and participate in interventions addressing articulated needs.
Perform all other related/additional tasks as requested by physicians and/or management.
Provide cross coverage as needed.
Assist and/or perform chaperone duties for patient medical procedures as needed.