Practice Manager II - General Surgery Care

EvergreenHealth•Kirkland, WA

7d•Onsite

About The Position

EvergreenHealth is seeking a Practice Manager II for its General Surgery Care Department. This role is responsible for the day-to-day operations, including physician and staff management, budget development and management, practice development, patient scheduling, patient flow, supply and vendor management, complaint resolution, and patient experience. In partnership with the General Surgery Medical Director, the Practice Manager II will ensure the service line's performance aligns with EvergreenHealth’s core pillars: clinical outcomes & absolute safety, customer engagement, people & process, growth & access, and financial stewardship.

Requirements

Proficiency in reading, writing, comprehending, and speaking English as required for business necessity.
Accountability for HIPAA privacy and security standards within the department or assigned nursing unit.
Must possess basic skills to use Microsoft Office, specialized software, and electronic office equipment.
Adheres to organizational patient safety standards relevant to the department or assigned nursing unit.
Bachelor’s degree in healthcare administration, business, or clinical area or equivalent combination of education and experience.
4 years of management experience in a health care setting, preferably in a medical clinic.

Nice To Haves

Master’s degree (e.g. MBA, MHA)
Experience managing either multi-dimensional clinics or multiple medical clinics
Training in Lean or Six Sigma
Project and change management experience
Demonstrated knowledge and experience in working with all ages.

Responsibilities

Achieves budgeted expenses and revenue on a monthly and annual basis for each clinic.
Develops revenue and expense projections for multiple departments and capital budgets within EvergreenHealth guidelines.
Ensures multiple offices and personnel follow EvergreenHealth policies and are in regulatory compliance with all governing agencies (OSHA, J C, Medicare, HIPAA etc.).
Responsible for the timeliness, accuracy, and security of patient medical records.
Ensures staff are trained in proper PMSI use and newly implemented EMR processes and procedures.
Collaborates in the development and promotion of a continuous quality improvement culture, following through on projects from design to completion.
Responsible for CQI indicator monitoring, data collection, and reporting.
Works with physicians to ensure multiple clinics are operating at peak efficiency.
Coordinates with primary care and other specialty managers to ensure a seamless referral process and maximize system integrity.
Monitors and develops improvement plans to increase patient satisfaction for multiple clinics.
Provides oversight and initiates strategies and goals to ensure an effective and efficient revenue cycle.
Monitors labor productivity reports against targets using the Premier OA system and is accountable for clinic targets and key performance indicators.
Develops growth strategies for multiple specialties and clinics in coordination with division leadership and EvergreenHealth Strategic Priorities.
Performs other duties as assigned.
Oversees recruitment, orientation, and training of clinic staff and collaborates with the Medical Director for midlevel practitioners and physicians.
Completes annual performance reviews for all staff, ensuring compliance with chart documentation timeliness and accuracy, and EvergreenHealth policies.
Assists Clinic Supervising Provider (CSP) with annual performance reviews for midlevel practitioners and physicians.
Responsible for counseling employees and initiating corrective action regarding performance or behavior issues in accordance with HR policies.
Works closely with the CSP and the CSP Medical Director regarding issues involving physicians and midlevel practitioners.
Ensures the availability of supplies and materials necessary for the delivery of services.
Responsible for employee annual events training.
Coordinates clinical license and certification processing and renewals.
Works with the Medical Staff Office regarding credentialing for midlevel practitioners and physicians.
Responsible for always maintaining safe and adequate staff levels to perform quality patient care.
Covers shifts in various areas of operations when necessary.
Provides day-to-day oversight of multiple facilities, ensuring patient and staff safety standards are met.
Coordinates repairs and maintenance with EH plant operations personnel, landlord, or other parties.
Responsible for patient complaint investigation and coordinates resolution with appropriate organizational resources.
Actively participates on assigned committees and workgroups, sharing information with EHPC Leadership.
Refines staffing to maximize physician productivity and decrease costs.
Ensures completion of monthly QC checks for multiple clinics.
Prepares weekly reports detailing the status of multiple clinics.
Accountable for patient satisfaction, staff satisfaction, and clinic performance.
Demonstrates ability to effectively motivate staff, develop and maintain team cohesiveness, encourage staff learning, and provide effective feedback.
Demonstrates ability and willingness to make informed decisions and problem-solve with flexibility and creativity.
Shows ingenuity in overcoming unexpected situations and introduces new approaches to streamline operations and increase efficiency.
Demonstrates ability to successfully facilitate operations located at different physical worksites.