Practice Manager II - Northeast Georgia Physicians Group NGPG - Family Medicine - FT Days

Northeast Georgia Medical Center•Winder, GA

About The Position

The Practice Manager II works independently and has primary responsibility for supervising the operational, human resource, administrative, and business functions of assigned practice areas, which may include multiple locations and/or providers. The role oversees administrative and clerical staff and provides the support structure needed to foster a patient-centric care environment, including telephone service, appointment and surgery scheduling, new-patient coordination, authorizations, referrals, and back-office functionality. The manager oversees daily practice operations, patient and provider relations, staff supervision and development, recruitment and hiring, facilities and safety compliance, information technology and patient privacy practices, health information management, revenue management, budget and expenses, equipment, and office maintenance. The position requires independent judgment and effective communication while working with providers, employees, patients, and support departments.

Requirements

High school diploma or GED.
Current BLS certification, or ability to obtain it within 30 days of hire.
At least five years of progressive medical office experience in registration, back-office clinical work, scheduling, and/or billing.
At least two years of healthcare supervisory or lead experience.
A high degree of independence, initiative, assertiveness, prioritization, and diplomacy when working with providers, staff, and patients in a complex environment.
Knowledge of medical practices, terminology, and reimbursement policies.
Skills in planning, organizing, delegating, problem solving, and supervision.
Excellent verbal and written communication skills.
Demonstrated ability to supervise operations and/or customer service.

Nice To Haves

Bachelor's degree.

Responsibilities

Maintain clinic schedules for clinical providers across assigned locations and develop, change, maintain, and update provider scheduling templates in the practice management system.
Establish and monitor procedures for patient reception, appointments, cancellations, and traffic flow to support prompt service.
Perform medical office assistant reception functions temporarily when staff are unavailable and monitor telephone systems and staff phone encounters.
Resolve basic patient complaints, train and supervise staff in customer service, identify risk-management issues for appropriate escalation, complete variance reports, and address significant customer concerns.
Support providers with patient scheduling and day-to-day operational issues, review or produce data on provider activities, and participate in credentialing new providers.
Supervise administrative and clinical staff, ensure thorough staff orientation and training, and maintain training materials and programs.
Provide employee feedback, complete evaluations, establish performance improvement plans, prepare counseling memos, and recommend or initiate disciplinary action when needed.
Process position request forms, assist with job-description updates, screen resumes, interview candidates, and make hiring decisions.
Ensure compliance with regulatory and safety requirements, train staff on safety, support safety rounds, and establish improvement plans to address deficiencies.
Ensure staff are trained and certified to use applicable IT systems and applications and follow patient privacy requirements.
Train staff on HIPAA and patient-information release requirements and ensure appropriate training, certification, and access controls for clinical data systems.
Manage practice revenue processes, including timely and accurate charge capture, encounter-form follow-up, rejection-report review, cash collection, cash-handling audits, co-pay monitoring, and coordination with the central business office.
Use Epic reporting functions and understand research billing requirements to help ensure correct billing.
Investigate expense variances, provide input into expense projections, maintain purchasing logs, work with accounts payable and receivable and purchase orders, and approve accounts payable.
Report equipment repair and safety issues, order equipment and office supplies, and manage equipment maintenance agreements.
Oversee office cleanliness and appearance, coordinate facility maintenance, and potentially oversee limited renovation projects.