Medical Office Assistant MOA - Northeast Georgia Physicians Group NGPG - Family Medicine - FT Days

Northeast Georgia Health System•Oakwood, GA

About The Position

The Medical Office Assistant performs reception duties and maintains clinical and financial records, front-office inventory, and medical records. The role supports patient communication and referral workflows, appointment scheduling, accurate patient registration and charge entry, daily deposits, and related administrative processes for Northeast Georgia Physicians Group Family Medicine.

Requirements

High school diploma or GED.
Knowledge of and proficiency in using an electronic medical record (EMR) system.

Nice To Haves

Customer service or physician's office experience.

Responsibilities

Screen and refer incoming calls and visitors to facilitate accurate and timely communication.
Procure patient referrals according to physician requests and process mail promptly and efficiently.
Schedule appointments for patient referrals as requested by physicians.
Log referrals according to established guidelines and post referral numbers to patient accounts when received from other physician practices.
Advise patients when referral numbers are needed, explain how to obtain a referral, and provide relevant referral information.
Open and distribute mail to appropriate personnel daily.
Enter accurate patient information into the EPIC system while maintaining acceptable registration error-rate parameters.
Balance daily audit journals and enter charges accurately.
Forward monthly reports to the Central Business Office in a timely manner.
Prepare daily deposits according to center procedure.
Update patient information with pertinent details as needed and arrange payment agreements when indicated.
Maintain front-office supply inventory as required.