Practice Manager II

Blue Ridge Health•Hendersonville, NC

4d•Onsite

About The Position

Blue Ridge Health is currently seeking a Practice Manager II to be part of our Clinical Team in Hendersonville, NC. The Practice Manager II is responsible for day-to-day operations of assigned clinic/practice locations to ensure the highest degree of efficiency and quality in patient care and patient flow. The Practice Manager II typically supervises larger clinic sites (5-10 provider clinical FTE) with multiple service lines and/or one service line that has greater than 5 providers.

Requirements

One to two years’ previous supervisory experience, required.
Skills in planning, organizing, delegating, supervising, and to make recommendations for improved operational systems.
Ability to make decisions and work independently without specific instruction regularly.

Nice To Haves

Experience working in an outpatient medical practice in a supervisory capacity, preferred.
BA in Business or Health Care Administration or related field, preferred.
Clinical Licensure as an RN or LPN, licensed in the state of NC, preferred.
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
Active CPR, preferred.
Bilingual, preferred.

Responsibilities

Oversees daily clinic operations, including administrative and clerical functions.
Coordinates policies, procedures, and programs to support short- and long-term practice goals.
Manages scheduling, staffing, and resource allocation to ensure efficient patient care and quality standards.
Partners with providers to address and resolve patient flow issues in real time.
Handles patient complaints and service issues, collaborating with others as needed for resolution.
Leads HR functions for clinic staff (clinical and support), including hiring, performance management, disciplinary actions, and scheduling.
Oversees onboarding, training, and competency of new and existing staff.
Ensures high standards of customer service across all clinic operations.
Supports financial oversight of the clinic in partnership with Director of Practice Operations.
Assists with budget planning (operating, capital, training) and monitors monthly expenses.
Prepares and reviews operational reports, identifying trends and recommendations.
Oversees supply ordering, equipment maintenance, and cost-saving initiatives.