Practice Manager (Clinical) - HRMC/Drugco Express/HCC

Rural Health Group•Roanoke Rapids, NC

17d•Hybrid

About The Position

Rural Health Group, Inc. (RHG) is a well-established 501(c)3 non-profit Federally Qualified Health Center with roots going back 40+ years, now with locations in 6 counties across northeastern North Carolina. Led by a patient-majority Board of Directors, our 300+ employees are dedicated to caring for our region's underserved with a range of services, including: medical (family practice, internal medicine, infectious disease, pediatrics, OB/GYN), dental, pharmacy, behavioral health, case management, and community outreach. RHG is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Clinical Practice Manager. This position will split their time managing our medical clinics at Drugco Express, HRMC (on the campus of ECU Health North) and Halifax Community College (HCC) in Roanoke Rapids and Weldon, North Carolina. The Practice Manager will be responsible for the clinical operations, development and success of our medical practice. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public, providers and staff. Only applicants with active NC LPN or RN license and healthcare management experience will be considered.

Requirements

Outpatient physician office management experience required
Active NC LPN or RN license required
Excellent communication, telephone, and organizational skills
High school diploma or GED
Must have basic understanding of medical terms and abbreviations
Ability to multi-task and work efficiently in a potentially stressful environment
Ability to read, analyze, and interpret complex documents.
Ability to apply common sense understanding when carrying out detailed written or oral instructions
Ability to use good judgment when carrying out responsibilities
Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
Ability to respond effectively to the most sensitive inquiries or complaints
Able to work independently; excellent teamwork skills.
Reliable attendance.
Possess knowledge of modern office equipment and Microsoft Office software programs (Word, Excel, Outlook), computer skills (including the ability to type)
Experience with electronic health record system(s); must be able to quickly learn to use eClinicalWorks EHR
Ability to maintain confidentiality at all times.

Nice To Haves

Bilingual (English/Spanish) is a plus, but not required - applicants who may serve in a translating capacity will be required to take a language assessment

Responsibilities

Act as liaison/bridge between patient, call center, clinic operations and clinical teams
Analyze (and manage, where appropriate) patient care contacts (i.e. visits, phone calls, web encounters, complaints, variances, incidents, etc.) to determine trends, gaps and process improvement
Analyze and manage patient show reports (i.e. no shows, DNKA’s, patient left without being seen, cancellation, reschedule, etc.)
Responsible for clinic-wide compliance with RHG, PCMH, CMS Meaningful Use and Bureau of Primary Health Care (BPHC) requirements
Quality improvement coach for site & responsible for documenting biweekly quality meetings using RHG meeting minutes template
Responsible for ensuring all clinical staff are properly trained and meet RHG's performance expectations.
Interacts with patients and gains customer feedback about the practice
Other duties as assigned