Chronic Practice Liaison - AZ, UT, CO, NV

Option Care Health•Phoenix, AZ

16h•$46,070 - $76,768•Remote

About The Position

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

Requirements

High school diploma or equivalent is required.
3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.
Demonstrated ability to build relationships and drive measurable outcomes.
Strong communication, problem-solving, and organizational skills.

Nice To Haves

Bachelor’s degree in Business, Healthcare, Life Sciences, or related field preferred.
Experience in specialty pharmacy, infusion therapy, or chronic disease management.
Knowledge of referral workflows, intake/admissions, or reimbursement processes.
Background working with physician offices, hospitals, or care coordination teams.
Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.).
Experience managing complex or multi-stakeholder accounts.

Responsibilities

Build and maintain strong relationships with physicians, clinics, and referral sources.
Act as a trusted advisor on services, referral processes, and therapy options.
Assess referral workflows and identify barriers to timely patient starts.
Partner with Sales, Intake, Pharmacy, and Operations to resolve issues.
Improve referral-to-start timelines, conversion rates, and provider satisfaction.
Serve as a primary point of contact for key accounts.
In partnership with Chronic Account Executive: Execute outreach through calls, virtual meetings, and targeted campaigns.
Identify and convert new referral opportunities.
Partner with field sales to expand reach and coverage.
Track account performance, referral trends, and growth opportunities.
Use CRM and internal systems to manage activity and results.
Participate in provider business reviews and performance discussions.
Recommend process improvements based on data and feedback.
Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.
Guide patients and providers through onboarding and access questions when needed.
Represent the organization at community and professional events.
Work closely with Sales, Operations, Pharmacy, and Intake teams.
Support referral flow management when needed.
Contribute to solving operational challenges that impact growth.