Chronic Practice Liaison

Option Care Health•Austin, TX

2d•$50,908 - $84,870•Remote

About The Position

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

Requirements

High school diploma or equivalent is required
3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding , or Revenue Cycle Management.
Demonstrated ability to build relationships and drive measurable outcomes
Strong communication, problem-solving, and organizational skills
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience growing referral provider relationships and partnerships
Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Proficient computer skills.
Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required.
Power Point, Excel, Word
Experience in identifying operational issues and recommending process improvements.
Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.
Strong interpersonal and communication skills.
Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.
Strong organization and planning skills with ability to make/deliver presentations

Nice To Haves

Bachelor’s degree in Business, Healthcare, Life Sciences, or related field
Experience in specialty pharmacy, infusion therapy, or chronic disease management
Knowledge of referral workflows, intake/admissions, or reimbursement processes
Background working with physician offices, hospitals, or care coordination teams
Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
Experience managing complex or multi-stakeholder accounts

Responsibilities

Build and maintain strong relationships with physicians, clinics, and referral sources
Act as a trusted advisor on services, referral processes, and therapy options
Assess referral workflows and identify barriers to timely patient starts
Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
Improve referral-to-start timelines, conversion rates, and provider satisfaction
Serve as a primary point of contact for key accounts
Execute outreach through calls, virtual meetings, and targeted campaigns
Identify and convert new referral opportunities
Partner with field sales to expand reach and coverage
Track account performance, referral trends, and growth opportunities
Use CRM and internal systems to manage activity and results
Participate in provider business reviews and performance discussions
Recommend process improvements based on data and feedback
Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.
Guide patients and providers through onboarding and access questions when needed
Represent the organization at community and professional events
Work closely with Sales, Operations, Pharmacy, and Intake teams
Support referral flow management when needed
Contribute to solving operational challenges that impact growth