Chronic Practice Liaison

Option Care Health•Columbus, OH

7h•$48,500 - $80,819•Remote

About The Position

The Practice Liaison is an experienced solution-oriented professional who provides essential support to Chronic internal/external partners in strategizing. The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

Requirements

High school diploma or equivalent is required
3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.
Demonstrated ability to build relationships and drive measurable outcomes
Strong communication, problem-solving, and organizational skills

Nice To Haves

Bachelor’s degree in Business, Healthcare, Life Sciences, or related field preferred
Experience in specialty pharmacy, infusion therapy, or chronic disease management
Knowledge of referral workflows, intake/admissions, or reimbursement processes
Background working with physician offices, hospitals, or care coordination teams
Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
Experience managing complex or multi-stakeholder accounts
Relationship building and influencing
Consultative selling
Problem-solving and process improvement
Data analysis and reporting
Cross-functional collaboration
Customer-focused mindset

Responsibilities

Build and maintain strong relationships with physicians, clinics, and referral sources
Act as a trusted advisor on services, referral processes, and therapy options
Assess referral workflows and identify barriers to timely patient starts
Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
Improve referral-to-start timelines, conversion rates, and provider satisfaction
Serve as a primary point of contact for key accounts
Execute outreach through calls, virtual meetings, and targeted campaigns
Identify and convert new referral opportunities
Partner with field sales to expand reach and coverage
Track account performance, referral trends, and growth opportunities
Use CRM and internal systems to manage activity and results
Participate in provider business reviews and performance discussions
Recommend process improvements based on data and feedback
Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.
Guide patients and providers through onboarding and access questions when needed
Represent the organization at community and professional events
Work closely with Sales, Operations, Pharmacy, and Intake teams
Support referral flow management when needed
Contribute to solving operational challenges that impact growth