Practice Lead Madison Family Practice

University Hospitals•Madison Township, OH

About The Position

The Practice Lead oversees the daily functioning of operational systems in the Madison Family Practice office and ensures business policies and procedures are implemented in daily operations. The role sets priorities, assigns and monitors work, supports staff training and performance, resolves patient and billing issues, and helps maintain efficient business operations. The position also requires compliance with organizational policies and standards and the safe, secure handling of patients’ Protected Health Information (PHI).

Requirements

High school equivalent or GED.
Excellent interpersonal and communication skills.
Ability to relate effectively with a wide variety of people.
Ability to prioritize, delegate, and follow up.
Computer literacy, including word processing and spreadsheet knowledge.
Knowledge of medical terminology.
Understanding of third-party reimbursement requirements.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Three or more years of experience in a related area of responsibility.

Responsibilities

Set daily operational and patient priorities, evaluate workflow, and assign work.
Ensure duties are carried out according to UHMSO policies and procedures.
Submit vacation requests for approval to the Supervisor or Administrator.
Notify the Supervisor or Administrator of coverage requirements and escalate overtime needs.
Validate employee schedule time worked in Kronos.
Orient and train new and current staff on office protocols and job responsibilities.
Coach staff to maximize patient throughput.
Maintain employee performance documentation and communicate performance-related issues to the Supervisor or Administrator.
Provide staff performance feedback to the Supervisor or Administrator for annual reviews.
Promote and maintain positive customer relationships at all levels within the practice.
Troubleshoot and resolve issues, and update the Supervisor or Administrator on significant activities.
Assess and resolve third-party payer and patient billing issues using appropriate UHMSO resources.
Delegate and prioritize the daily work activities of billing staff.
Order medical and office supplies in collaboration with providers, based on business needs.
Track, collect, and maintain data to maximize business efficiency.
Perform other duties as assigned and comply with all policies and standards.
Safely and securely maintain patients’ Protected Health Information (PHI), following applicable training, the UH Code of Conduct, and UH policies and procedures.