Practice Lead Fraud, Trust and Safety

FiveBy•Seattle, WA

8d•$175,000 - $200,000•Remote

About The Position

FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a fully remote consulting company of approximately 35 employees. We provide consulting services to help large and complex organizations address fraud, trust and safety, sanctions, compliance, and data challenges through experienced practitioners, disciplined delivery, and practical technology. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime. FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is FiveBy's senior operational and subject-matter leadership role for the practice. The Practice Lead is accountable for executive client confidence, delivery quality, people leadership, account health, practice methods, and renewal readiness across major technology clients. The role requires deep practical fraud expertise, strong people management, exacting quality standards, and calm judgment with senior clients. It guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team, with technical fraud execution led by the senior delivery specialists. The Practice Lead contributes to growth by delivering work that earns renewals, identifying credible expansion opportunities, and helping shape solutions.

Requirements

Fifteen or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships and delivery outcomes.
Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals. A record of developing leaders, retaining critical employees, and addressing performance concerns directly and fairly.
Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types, such as account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.
Strong analytical judgment and the ability to frame ambiguous strategic and operational problems.
Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.
A bachelor's degree in a relevant field or equivalent professional experience.
A full-time, multi-year commitment to building FiveBy's primary growth practice.
Candidates must be authorized to work in the U.S. without requiring employer sponsorship.

Nice To Haves

Experience advising CISO, vice president, or executive director-level clients.
Familiarity with fraud analytics and dashboard tools such as Mode, Tableau, or Looker, and the ability to work substantively with data analysts.
Experience with open-source research and investigative platforms such as DomainTools, TLO, or IBM i2 Analyst's Notebook.
Relevant certification such as CFE, CFCS, Certified Payments and Fraud Prevention Professional, PMP, or PgMP.
Up to date industry acumen.
External contributions through white papers, conferences, or working groups.

Responsibilities

Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers remain the primary day-to-day coordination contacts.
Set engagement strategy, priorities, delivery capacity, team composition, coverage expectations, and material changes in direction in partnership with client leaders and FiveBy program managers.
Lead major client escalations and crises, bringing consequential account decisions to resolution with the appropriate FiveBy and client stakeholders.
Oversee scope, staffing, commitments, account health, and delivery risk. Surface margin, capacity, and renewal concerns early.
Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
Provide strategic and analytical frameworks for ambiguous fraud and operational questions, relying on technical leads when specialized domains fall outside the role's deepest expertise.
Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
Turn lessons from engagements into practical FiveBy intellectual property, including playbooks, templates, investigation methods, fraud heuristics, and detection frameworks.
Recommend investments in tools, capabilities, and talent that improve quality, differentiation, and scalability.
Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource decisions.
Earn renewal readiness through strong execution and clear client value and identify useful expansion opportunities within client relationships and bring them to the sales team to shape and pursue.
Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.
Strengthen FiveBy's reputation through thoughtful industry participation, relationship development, and practical thought leadership in fraud and trust and safety.