Senior Director, Technology Operations-Fraud and ID Verification, Trust and Safety

Walmart•Bentonville, AR

1d•Onsite

About The Position

We’re looking for a Senior Director of Fraud and Digital Identity to lead the long-term strategy and execution of fraud prevention and digital identity capabilities for the Spark Driver gig delivery platform. This role is responsible for protecting platform integrity today while future-proofing identity and trust solutions to support evolving threats, regulatory expectations, and business growth. You will set the vision for how identity, fraud prevention, and risk management scale over time—ensuring the platform remains resilient, adaptable, and trusted by millions of drivers. This is a highly visible senior leadership role, requiring strong cross-functional leadership and influence.

Requirements

8+ years experience in trust, safety, risk management, fraud, identity, or similar domains.
5+ years leading senior leaders or complex cross-functional teams.
Proven experience with platform strategy and vendor governance.
Experience operating in regulated or highly controlled environments.
Demonstrated ability to build durable programs that evolve over time rather than point-in-time solutions.
Familiarity with modern identity validation techniques (e.g., digital IDs, adaptive identity, risk-based decisioning, signal orchestration) and challenges.
Background in e-commerce, retail, gig-economy, or high-scale consumer platforms.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
9 years’ experience in project management, program management, program operations, or related area.
4 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Own the end-to-end digital identity strategy, with a focus on scalability, adaptability, and dynamic risk mitigation.
Define a vision for identity and fraud prevention that anticipates emerging threats (e.g. generative AI, synthetic identities, emulators, spoofing), regulatory changes, and platform growth.
Lead platform and vendor strategy – including selection, performance oversight, cost optimization, and configuration.
Guide decisions on the right blend of vendor tools and internal technologies that provide necessary capabilities to execute the strategy.
Establish governance, operating rhythms, KPIs, and success metrics to continuously assess effectiveness and risk posture.
Partner closely with Engineering, Product, Security, and Asset Protection to align digital and physical risk strategies and ensure coordinated controls.
Provide leadership during platform stability incidents that impact identity and fraud processes, including response protocols, post-incident learning, and systemic improvements.
Collaborate with Legal, Privacy, Compliance, and similar risk leaders to ensure fraud and identity strategies remain compliant.
Represent digital identity strategy, trends, and risk outlook in executive and senior leadership forums.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)