Practice Growth Specialist

Fullscript

10d • Remote

About The Position

Fullscript is an industry-leading health technology company dedicated to improving patient outcomes by making it easier for practitioners to access trusted products and tools. Since 2011, Fullscript has evolved into a comprehensive platform supporting over 125,000 practitioners with clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. The platform also connects over 10 million patients to their care plans. Fullscript focuses on building tools that enhance care delivery, save time, simplify decision-making, and foster strong practitioner-patient connections, allowing practitioners to concentrate on patient well-being.

Requirements

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role.
• Strong communication, relationship management, and problem-solving skills.
• Experience conducting customer calls, trainings, or presentations.
• Ability to manage a book of business and prioritize work across multiple accounts.
• Experience using CRM systems such as Salesforce or similar tools.
• Ability to learn and apply product knowledge across multiple offerings.

Nice To Haves

• Experience in healthcare, wellness, or digital health environments.
• Familiarity with practitioner workflows or clinical operations.
• Experience supporting adoption or behavior change within customer accounts.

Responsibilities

• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.
• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.
• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.
• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
• Support practitioners in progressing from initial use to consistent and effective execution.
• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.
• Document all practitioner interactions, activities, and follow-ups in CRM systems.
• Identify risks to adoption or engagement and take action to address them or escalate when needed.
• Gather and relay practitioner feedback, insights, and product-related observations to internal teams.
• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.
• Build and maintain trusted relationships with practitioners to support long-term engagement and retention.
• Occasional travel for team meetings or company events.

Benefits

• Salary range: $65,000 to $75,000 CAD with room to make up to $4k in bonuses quarterly
• Remote-first flexibility
• Flexible PTO
• Competitive pay
• RRSP/401k match
• Stock options
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts
• Continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed