Fordham Road Practice Facility Monitor

Berklee College of Music•Boston, MA

5d•Onsite

About The Position

The Fordham Road Practice Facility Monitor will support the day-to-day operations at Berklee College of Music. This role involves providing customer service, managing reservations, monitoring facilities, and performing light clerical duties. The position requires knowledge of school information, office operations, and familiarity with Berklee buildings. Ideal candidates are personable, friendly, and able to multitask due to the high level of social interaction required.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
Summer employment requires pre-registration for the upcoming fall semester.
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA (students in their first semester are exempt).
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
Knowledge of basic school information, office operations, and familiarity with all Berklee buildings/classrooms is required.
Personable, friendly and able to multitask.
Always be respectful of others and represent Berklee in a positive manner.
The ability to work well with others, and to take directions on tasks and projects.
Positive attitude and focus on customer service.
Punctuality and reliability are a must.
Applicants must provide a cover letter and a resumé.
If hired, attend a training session.

Nice To Haves

Students who are able to work weekends and nights with flexibility and ability to come in on short notice.
6 months to 1-year experience preferred in any of the following: customer service, managerial, scheduling/logistics, inventory maintenance.
P.A. setup, Live Sound engineering, monitoring and/or Stage tech experience a plus but not required.
Availability to work on weekends.
Students to live nearby and use the facility on a regular basis.

Responsibilities

Provide customer service to the Berklee and Boston community.
Receive a high volume of walk-in inquiries.
Perform light clerical duties.
Monitor online reservations on AAOF and the practice rooms.
Conduct hourly rounds of the facilities.
Be stationed at the Front Desk to monitor entry into the facility.
Check students ID’s and confirm reservations in the online database.
Provide directions and information about the facility, answer incoming calls.
Assist students in booking/ extending reservations.
Log and track any borrowed equipment via the database (keyboards, cables, percussion, etc…) and insure equipment loaned out is returned in good working order.
Moving equipment when necessary (up to 50lbs).
Conducting rounds throughout the facility to normalize rooms in between reservations, close doors, check equipment.
Troubleshoot issues with PA systems, amplifiers.
Reporting any necessary equipment repairs and/or student concerns to the staff supervisor.