Practice Director (Administrative & Customer Support)

Robert Half•Raleigh, NC

8d•Onsite

About The Position

The primary responsibility of the Practice Director is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to the staffing professionals whom they supervise, participate in the recruitment of new hires, and effectively communicate with all levels within the organization. This role involves driving revenue-generating activities, executing operational focus areas, meeting productivity standards, managing time effectively, and making quality decisions. The Practice Director is also responsible for attracting and sourcing talent, training, developing, and retaining staff, achieving pricing goals, possessing expert knowledge of the practice group, and recognizing and acting upon business trends. Additionally, they will lead customer retention and expansion strategies, build customer loyalty through superior service, and execute Core 4 principles. The leadership approach emphasizes character, trust, respect, credibility, and promoting an inclusive work environment. The role also includes business generation, revenue, and pricing goals based on location, overseeing 1 practice group with a total headcount of up to 4, including the Practice Director.

Requirements

1+ years talent solutions and/or management or equivalent experience required.
Proven performance in Talent Manager role.
Demonstrated success in business generation, leading and driving business development.
Excellent communication, presentation and problem-solving skills.
Proficient in MS Office, databases and other technology systems.

Nice To Haves

Bachelor’s Degree or equivalent, preferred

Responsibilities

Drive revenue generating activities/practice group performance.
Execute operational focus areas.
Meet productivity standards, individual and staff practice group.
Effectively manage time, plan and multi-task.
Make quality decisions.
Reach target performance metrics, individual and staff.
Attract and source.
Train, develop and retain staff.
Achieve pricing goals.
Expert knowledge of practice group.
Quickly recognize and act upon business trends on daily/weekly basis.
Effective communication (feedback, difficult messages and expectations).
Promote a culture of collaboration.
Motivate, inspire and lead by example.
Provide recognition and celebrate successes.
Manage change efforts.
Facilitate resolution with internal staff, clients and candidates.
Conduct effective meetings.
Lead customer retention and expansion strategy.
Build customer loyalty by providing superior service.
Execute and differentiate Core 4 principles.
Leads with character, builds trust, respect and credibility through actions and behaviors.
Promote and support an inclusive work environment where diversity, equity and inclusion are championed.
Aware of and accepts responsibility for own actions and behaviors.
Create a positive, collaborative team culture.
Strives to understand and support others.
Follow through on commitments.
Treats others fairly and consistently.
Business generation, revenue and pricing goals: Based on location.
Participate in the recruitment of new hires.

Benefits

Base salary and bonus pay (for talent professional positions)
Group health insurance benefits (medical, vision, dental)
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy and fertility assistance
Paid parental leave of up to 6 weeks
Short/long term disability
Paid time off for vacation, personal needs, and sick time (up to 17 days per calendar year)
Up to 11 paid holidays per calendar year
401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees.