Practice Director (Administrative & Customer Support)
About The Position
The Practice Director is primarily responsible for maintaining above-average performance metrics, providing leadership, motivation, and direction to supervised staffing professionals, participating in the recruitment of new hires, and effectively communicating across all organizational levels. This role drives revenue-generating activities and ensures operational execution to meet productivity standards and business goals. The Practice Director is expected to achieve pricing goals, possess expert knowledge of their practice group, and quickly recognize and act upon business trends. They will lead customer retention and expansion strategies, build customer loyalty through superior service, and execute core principles. The leadership approach emphasizes character, trust, respect, credibility, and the promotion of an inclusive work environment. This role involves business generation, revenue, and pricing goals within a specific location and practice group, overseeing a total headcount of up to 4, including the Practice Director.
Requirements
- 1+ years talent solutions and/or management or equivalent experience required.
- Proven performance in Talent Manager role.
- Demonstrated success in business generation, leading and driving business development.
- Excellent communication, presentation, and problem-solving skills.
- Proficient in MS Office, databases, and other technology systems.
Responsibilities
- Maintain consistent above average performance metrics.
- Provide business generation leadership, motivation, and direction to supervised staffing professionals.
- Participate in the recruitment of new hires.
- Effectively communicate with all levels within the organization.
- Drive revenue generating activities/practice group performance.
- Execute operational focus areas.
- Meet productivity standards, individual and staff practice group.
- Effectively manage time, plan, and multi-task.
- Make quality decisions.
- Reach target performance metrics, individual and staff.
- Attract and source.
- Train, develop, and retain staff.
- Achieve pricing goals.
- Possess expert knowledge of practice group.
- Quickly recognize and act upon business trends on daily/weekly basis.
- Lead customer retention and expansion strategy.
- Build customer loyalty by providing superior service.
- Execute and differentiate Core 4 principles.
- Lead with character, build trust, respect, and credibility through actions and behaviors.
- Promote and support an inclusive work environment where diversity, equity, and inclusion are championed.
- Be aware of and accept responsibility for own actions and behaviors.
- Create a positive, collaborative team culture.
- Strive to understand and support others.
- Follow through on commitments.
- Treat others fairly and consistently.
Benefits
- Base salary and bonus pay (for talent professional positions)
- Group health insurance benefits (medical, vision, dental)
- Flexible spending and health savings accounts
- Life and accident insurance
- Adoption, surrogacy, and fertility assistance
- Paid parental leave of up to 6 weeks
- Short/long term disability
- Paid time off for vacation, personal needs, and sick time (up to 17 days per calendar year)
- Up to 11 paid holidays per calendar year
- 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
