Practice Director, North America Consulting & Solutions

International SOS•Whitpain Township, PA

2d•Hybrid

About The Position

International SOS is seeking a Practice Director for its Consulting Group, based in Houston, Texas or Blue Bell, PA. This role involves leading the North America Consulting Practice, focusing on strategic leadership, business growth, and financial performance. The company provides customized security risk management, health, and wellbeing solutions to organizations worldwide, with a presence in 90 countries and nearly 13,000 experts. They offer 24/7 support to help organizations fulfill their Duty of Care responsibilities, including immediate response to extreme weather, epidemics, or security incidents. Their services encompass medical and risk planning, preventative programs, in-country expertise, emergency response, and pandemic planning, serving a significant portion of the Fortune 500 companies. Founded in 1985 and headquartered in London & Singapore, International SOS is trusted by nearly 9,000 organizations globally.

Requirements

Proven leadership and people management skills with the ability to build, develop, and inspire high-performing teams.
Strong strategic, commercial, and operational business acumen with experience leading growth-oriented professional services, consulting, or solutions businesses.
Demonstrated ability to develop and execute business strategies that drive revenue growth, profitability, and client retention.
Exceptional communication, presentation, and influencing skills, with the ability to engage effectively at all levels of an organization, including executive leaders, clients, and subject matter experts.
Strong relationship-building and stakeholder management skills, with the ability to operate successfully within a complex, matrixed organization.
Entrepreneurial mindset with the ability to identify opportunities, navigate ambiguity, and drive results in a dynamic and evolving business environment.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to balance strategic thinking and operational execution.
Proven ability to lead change, build organizational capability, and drive continuous improvement.
Effective coach and mentor with a passion for developing talent and fostering a collaborative, high-performance culture.
Highly collaborative and culturally aware, with the ability to build trusted relationships across diverse teams, functions, and geographies.
Minimum 10 years of progressive leadership experience, including 5+ years leading consulting, professional services, solutions, or advisory businesses.
Demonstrated experience driving business growth, revenue generation, profitability, and operational performance.
Experience leading multidisciplinary teams and developing high-performing organizations within a complex, matrixed environment.
Proven track record of partnering with sales and commercial teams to build pipeline, secure new business, and expand client relationships.
Experience developing and scaling client-facing solutions, consulting programs, or managed services.
Experience managing financial performance, including forecasting, resource planning, and achieving growth objectives.
Bachelor's degree or equivalent professional experience required.

Nice To Haves

Experience building strategic partnerships, alliances, and market-facing initiatives that drive business growth an advantage.
Experience working within a multinational or global organization and collaborating across geographic regions preferred.
Advanced degree and/or relevant professional certifications an asset.

Responsibilities

Develop and execute the North America Consulting Practice strategy, business plan, and growth roadmap.
Establish annual objectives, priorities, and performance targets aligned with regional and global business goals.
Identify emerging market opportunities, industry trends, and client needs to drive growth and shape the future direction of the practice.
Drive the expansion and maturity of the six consulting practice areas across North America and develop scalable, repeatable consulting programs that create measurable client value.
Partner with Sales, Marketing, and Client Success teams to increase awareness, generate demand, and drive adoption of consulting solutions.
Develop strategic partnerships and alliances that enhance capabilities, strengthen client value, and accelerate growth.
Partner with global consulting leaders to support multinational clients and develop globally aligned solutions.
Represent International SOS at industry conferences, executive forums, and client events to strengthen market visibility and thought leadership.
Own the commercial performance of the North America Consulting Practice, including pipeline, revenue, bookings, profitability, and growth targets.
Partner with Finance on operating plans, budgets, forecasts, and business performance reporting.
Monitor pipeline, revenue, profitability, resource utilization, and key business metrics, taking action to achieve financial and strategic objectives.
Drive profitable growth through effective pricing, portfolio management, resource optimization, and scalable delivery models.
Identify and evaluate growth opportunities, investments, and strategic partnerships that strengthen the practice.