Practice Director, North America Consulting & Solutions

International SOS•Houston, TX

2d•Hybrid

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. We're hiring a Practice Director for our Consulting Group based in Houston, Texas or Blue Bell, PA. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology, and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect people, our client’s reputation, as well as support their compliance reporting needs. By partnering with us, organizations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity, and sustainability. Our global services include medical and risk planning, preventative programs, in-country expertise, emergency response for travelers, expatriates, and their dependents of over 70 percent of the Fortune 500 companies. The main products and services that are sold within the company include: Consulting & Solutions, Workforce Resilience, Global Medical Assistance, Industrial and Remote Site Medical Staffing Solutions, Global Occupational Care, Global Security Services, International SOS Online and Pandemic Planning. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by nearly 9,000 organizations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 13,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.

Requirements

Proven leadership and people management skills with the ability to build, develop, and inspire high-performing teams.
Strong strategic, commercial, and operational business acumen with experience leading growth-oriented professional services, consulting, or solutions businesses.
Demonstrated ability to develop and execute business strategies that drive revenue growth, profitability, and client retention.
Exceptional communication, presentation, and influencing skills, with the ability to engage effectively at all levels of an organization, including executive leaders, clients, and subject matter experts.
Strong relationship-building and stakeholder management skills, with the ability to operate successfully within a complex, matrixed organization.
Entrepreneurial mindset with the ability to identify opportunities, navigate ambiguity, and drive results in a dynamic and evolving business environment.
Strong analytical, problem-solving, and decision-making capabilities, with the ability to balance strategic thinking and operational execution.
Proven ability to lead change, build organizational capability, and drive continuous improvement.
Effective coach and mentor with a passion for developing talent and fostering a collaborative, high-performance culture.
Highly collaborative and culturally aware, with the ability to build trusted relationships across diverse teams, functions, and geographies.
Minimum 10 years of progressive leadership experience, including 5+ years leading consulting, professional services, solutions, or advisory businesses.
Demonstrated experience driving business growth, revenue generation, profitability, and operational performance.
Experience leading multidisciplinary teams and developing high-performing organizations within a complex, matrixed environment.
Proven track record of partnering with sales and commercial teams to build pipeline, secure new business, and expand client relationships.
Experience developing and scaling client-facing solutions, consulting programs, or managed services.
Experience managing financial performance, including forecasting, resource planning, and achieving growth objectives.
Bachelor's degree or equivalent professional experience required.

Nice To Haves

Experience building strategic partnerships, alliances, and market-facing initiatives that drive business growth an advantage.
Experience working within a multinational or global organization and collaborating across geographic regions preferred.
Advanced degree and/or relevant professional certifications an asset.

Responsibilities

Develop and execute the North America Consulting Practice strategy, business plan, and growth roadmap.
Establish annual objectives, priorities, and performance targets aligned with regional and global business goals.
Identify emerging market opportunities, industry trends, and client needs to drive growth and shape the future direction of the practice.
Drive the expansion and maturity of the six consulting practice areas across North America and develop scalable, repeatable consulting programs that create measurable client value.
Partner with Sales, Marketing, and Client Success teams to increase awareness, generate demand, and drive adoption of consulting solutions.
Develop strategic partnerships and alliances that enhance capabilities, strengthen client value, and accelerate growth.
Partner with global consulting leaders to support multinational clients and develop globally aligned solutions.
Represent International SOS at industry conferences, executive forums, and client events to strengthen market visibility and thought leadership.
Own the commercial performance of the North America Consulting Practice, including pipeline, revenue, bookings, profitability, and growth targets.
Partner with Finance on operating plans, budgets, forecasts, and business performance reporting.
Monitor pipeline, revenue, profitability, resource utilization, and key business metrics, taking action to achieve financial and strategic objectives.
Drive profitable growth through effective pricing, portfolio management, resource optimization, and scalable delivery models.
Identify and evaluate growth opportunities, investments, and strategic partnerships that strengthen the practice.