SCO Practice Coordinator - Dr

Southern California Orthopedic Institute•Westlake Village, CA

9d•$26 - $32•Onsite

About The Position

The Practice Coordinator is responsible for ensuring the physician's practice functions properly and recommending improvements where warranted. This role involves managing the physician's calendar, clinical and surgical schedules, and on-call calendars. The coordinator will work with the Payer Relations department to ensure physician credentialing is current and that CVs and licenses are up to date. Responsibilities include scheduling appointments and surgical procedures, coordinating authorizations, obtaining WC Authorizations, providing clinical coverage as needed, and coordinating the receipt of diagnostic testing results. The role also manages prescription refills, schedules depositions, collects fees, and oversees the med-legal process, including scheduling and managing records for QME, AME, and IME appointments. Additionally, the Practice Coordinator ensures translators are scheduled as appropriate, triages physician phone calls, and maintains records within the EMR system. The position requires adherence to Meaningful Use and PQRS requirements and necessitates becoming a Certified Medical Assistant within 90 days of hire. The Practice Coordinator must respond to emails, SRS messages, and patient portal inquiries within one business day and manage team faxes. The Additional Duties section indicates oversight of other team members, delegation, and acting as a role model. This may include completing disability forms, working with billing and benefits staff, covering MA positions, and editing reports.

Requirements

One-year related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information to patients and other employees of the organization.
Ability to calculate figures and amounts such as discounts, proportions, and percentages.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
In-depth knowledge of SCOI Database software and Internet software.
Must be knowledgeable in scheduling and reporting as per Labor Code.
Must be knowledgeable in reporting guidelines as established by Labor Code.
Must be able to coordinate the timely receipt of all paperwork for AME/IME/QME.
Must be able to communicate clearly and concisely with attorneys and or adjusters.
Required to be a Certified Medical Assistant within 90 days of hire.

Nice To Haves

Customer Service: Manages difficult patient situations; Responds promptly to patient needs; Responds to requests for service and assistance.
Professionalism: Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things.
Teamwork: Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Problem Solving: Identifies and resolves problems in timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealing with difficult topics.
Technical Skills: Strives to continuously build knowledge and skills, shares expertise with others.
Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation: Sets and achieves goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative: Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks; Asks for and offers help when needed.

Responsibilities

Report to work as scheduled.
Adhere to SCOI’s punctuality and attendance policy.
Behave in a manner that supports the Mission, Vision, and Values of Southern California Orthopedic Institute Medical Group.
Comply with SCOI’s Policy and Procedure.
Ensure the physician's practice functions properly and recommends improvement where warranted.
Maintain the physician's calendar, clinical and surgical schedules and on-call calendars.
Work with Payer Relations department to ensure physicians credentialing is current and CV and licenses are up to date.
Schedule appointments and/or surgical procedures as per the physician protocol.
Coordinate authorizations with CCWC and Patient Benefits.
Obtain WC Authorizations for EMG, Sx, DME.
Provide clinical coverage as needed.
Coordinate receipt of x-rays, diagnostic testing and lab results.
Coordinate surgical pre-op, authorization and associated paperwork.
Responsible for prescription refills.
Schedule deposition and collects fees.
Manage the med-legal process, including scheduling of QME, AME, IME, quoting and collection of fees, and the managing of associated records/x-rays.
Ensure translators are scheduled as appropriate.
Triage physician phone calls and provides call backs in a timely fashion.
Maintain records within EMR following specified protocols and policies.
Follow all pertinent requirements of Meaningful Use and PQRS.
Answer all emails and SRS messages within (1) business day.
Triage incoming messages via the SCOI patient portal and responds within (1) business day.
Check and maintain team faxes and processes as needed.
Oversees activities of other team members to ensure the physician's practice runs smoothly.
Delegates as appropriate to other team members.
Acts as a role model for others and assists as necessary.
Completion of Disability forms.
Work closely with billing and benefits staff.
May be required to cover MA position.
May be required to edit reports in SRS and or Webmedx.