Practice Consultant

Diverge Health•Carbondale, IL

8h•$95,000 - $110,000

About The Position

Diverge Health is seeking a Practice Consultant to join its market operations team. The role serves as the primary point of contact between Diverge Health and partnered primary care practices, helping practices access and understand the company’s technology and care solutions. The consultant works with Network Development, Local Care teams, practice leadership, and other stakeholders to establish and maintain relationships and support communication about patient care plans. The Practice Consultant supports the development, monitoring, and implementation of practice workflows and operational initiatives focused on panel management, quality improvement, risk adjustment where applicable, and engagement of high-risk patients. The role also delivers or facilitates training on these areas and other aspects of value-based care. The position involves practice onboarding, performance review, technology and operational support, and regular engagement with practices. It is a full-time, exempt, salaried position with an expected base salary range of $95,000–$110,000, commensurate with candidate experience.

Requirements

Bachelor’s degree or equivalent experience in business, healthcare administration, or a related field.
2–4 years of experience in a healthcare operational or customer-facing role with a provider or payer.
Familiarity with primary care practice workflows, including scheduling, billing, and documentation.
Strong understanding of value-based care models and how they differ from fee-for-service, with experience supporting practices in a value-based care environment.
Knowledge of HEDIS quality measures, including effectiveness of care, access and availability, and utilization.
Familiarity with risk-adjustment methodologies, especially Hierarchical Condition Categories (HCCs) and related documentation requirements.
Ability to interpret reports and dashboards to track performance, close quality gaps, and identify opportunities to improve outcomes.
Proficiency in Microsoft Office, especially PowerPoint for provider-facing presentations and Excel for data analysis.
Ability to balance competing priorities in a dynamic, fast-paced environment.
Ability to work independently and collaboratively; proactive and self-directed.
Strong communication and presentation skills, including the ability to engage clinicians, staff, and practice leadership.
Comfort adapting to change and navigating ambiguity in high-growth environments.
Ability to travel within the community; valid driver’s license and car insurance, and access to reliable transportation for physician office visits.
Ability to lift and carry materials and supplies, stand, walk, and move for extended periods during physician office visits, and adapt to varying indoor and outdoor environmental conditions.
Ability to deal professionally and with integrity with difficult people outside the organization.
Ability to manage multiple projects simultaneously.
Ability to solve problems, think critically and strategically, work hands-on, and proactively identify and resolve execution risks.
Must be authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

Graduate or professional degree in business, management, healthcare policy, healthcare administration, or a related field.
At least 2 years of experience with a value-based care company.

Responsibilities

Establish relationships with practices after initial network contracting, jointly with Network Development Representatives.
Lead new practice onboarding, including developing onboarding plans, scheduling and delivering training, and arranging access to Diverge Health technology solutions.
Educate and train clinicians and staff on value-based care, Diverge Health’s incentive plan, and quality and risk-adjustment best practices.
Present and discuss performance scorecards, claims data, and gap reports, translating findings into clear, actionable steps.
Work with practice leadership to develop initiatives that advance value-based transformation and improve quality, efficiency, and overall practice performance.
Facilitate practices’ access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
Maintain regular communication between practices and the Care Team regarding patient care plans developed by Diverge Health.
Facilitate quarterly Joint Operating Committee meetings with the Market Medical Director to review incentive performance, quality scorecards, and Care Team engagement and to improve practice performance.
Support practices in using EMRs, Diverge Health’s Provider Portal, and other technology platforms, and help resolve operational or data-related issues.
Maintain accurate practice profiles in Diverge Health’s CRM, including provider rosters, contact information, tiering, communications plans, and engagement cadence.
Meet defined practice engagement and performance goals while balancing practice interactions, internal meetings, travel, and administrative responsibilities.