Practice Consultant

Diverge Health•Springfield, IL

7h•$95,000 - $110,000

About The Position

Diverge Health is seeking a Practice Consultant to support its market operations team and partnered primary care practices. The role serves as the primary point of contact between Diverge Health and practices, helping them access and understand the company’s technology and care solutions. The Practice Consultant builds relationships with practices alongside Network Development and Local Care teams, and maintains communication between practices and care teams about patient care plans. The consultant supports development, monitoring, and implementation of practice workflows and operational initiatives in panel management, quality improvement, risk adjustment where applicable, and high-risk patient engagement. The role also provides or facilitates training on these areas and value-based care. It involves analyzing and discussing performance information, collaborating with practice leaders on improvement initiatives, coordinating access to Diverge Health resources, supporting technology use, maintaining accurate practice records in the CRM, and meeting defined engagement and performance goals. The position requires community travel to physician offices and is full-time, exempt, and salaried.

Requirements

Bachelor’s degree or equivalent experience in business, healthcare administration, or a related field.
2–4 years of experience in a healthcare operational or customer-facing role, for a provider or payer, with familiarity in primary care workflows such as scheduling, billing, and documentation.
Strong understanding of value-based care models and how they differ from fee-for-service, with experience supporting practices in a value-based care environment.
Knowledge of HEDIS quality measures, including effectiveness of care, access and availability, and utilization.
Familiarity with risk-adjustment methodologies, especially Hierarchical Condition Categories (HCCs), and related documentation requirements.
Ability to interpret reports and dashboards to track performance, close quality gaps, and identify opportunities for improved outcomes.
Proficiency in Microsoft Office, especially PowerPoint for provider-facing presentations and Excel for data analysis.
Ability to balance competing priorities in dynamic, fast-paced environments.
Ability to work independently and collaboratively as a proactive self-starter.
Strong communication and presentation skills, including the ability to engage clinicians, staff, and practice leadership.
Comfort adapting to change and navigating ambiguity in high-growth environments.
Ability to travel within the community; valid driver’s license and car insurance, and access to reliable transportation for physician office visits.
Ability to lift and carry materials and supplies.
Ability to stand, walk, and move for extended periods during physician office visits.
Ability to adapt to varying environmental conditions outdoors while traveling and indoors at physician offices.
Ability to handle difficult external interactions while maintaining professionalism and integrity.
Ability to manage multiple projects simultaneously.
Ability to think critically and strategically, solve problems, drive work hands-on, and proactively identify and resolve execution risks.
Ability to represent the company’s mission, vision, and values in internal and external interactions, and connect authentically with people from diverse backgrounds with empathy and humility.
Must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Graduate or professional degree in business, management, healthcare policy, healthcare administration, or a related field.
2+ years of experience with a value-based care company.

Responsibilities

Establish relationships with practices after initial network contracting, jointly with Network Development Representatives.
Lead new practice onboarding, including developing onboarding plans, scheduling and delivering training, and arranging access to Diverge Health technology solutions.
Educate and train clinicians and staff on value-based care, Diverge Health’s incentive plan, and quality and risk-adjustment best practices.
Present and discuss performance scorecards, claims data, and gap reports, and translate findings into actionable steps.
Collaborate with practice leadership to develop initiatives that advance value-based transformation and improve quality, efficiency, and overall practice performance.
Facilitate practice access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
Maintain regular communication between practices and the Care Team about patient care plans developed by Diverge Health.
Facilitate quarterly Joint Operating Committee meetings with the Market Medical Director to review incentive performance, quality scorecards, and Care Team engagement, and to improve practice performance.
Help practices navigate EMRs, Diverge’s Provider Portal, and other technology platforms; assist with operational or data-related issues.
Maintain current practice profiles in Diverge Health’s CRM, including provider rosters, contact information, tiering, communications plans, and engagement cadence.
Meet defined practice engagement and performance goals while balancing practice interactions, internal meetings, travel, and administrative work.