Practice Associate IV - Specialty Coordination (Oncology) #Full Time

61st Street Service Corp•White Plains, NY

1d•Onsite

About The Position

The Practice Associate IV – Specialty Coordination (Oncology) is an experienced professional with exceptional medical practice support skills. The role uses initiative in completing assignments independently and with minimal supervision. The Practice Associate IV – Specialty Coordinator primarily serves as the administrative support for assigned Oncology areas and care coordination/back office responsibilities including but not limited to complex scheduling/coordination, referrals, send-out testing tracking, inter-specialty scheduling, and intercampus scheduling/coordination. The Practice Associate IV – SC, supervises completion of coordinated care needs and addresses escalated issues and unfamiliar situations and mentors the Practice Associate II-III roles. The Practice Associate IV is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Requirements

Associate degree is required. May be substituted by 2 years of relevant experience.
A minimum of 5 years’ relevant experience or a combination of certifications, coursework and experience.
Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
Candidate must demonstrate excellent verbal and written communication skills.
Must be able to communicate to multiple stakeholder audiences.
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.

Nice To Haves

Prior experience in an oncology outpatient practice is preferred.
Prior experience in EPIC/EHR is preferred.
Prior experience in Training is preferred.
Prior experience in a medical office setting is preferred.
Bilingual English/Spanish a plus, but not required.

Responsibilities

Greet patients and visitors.
Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
Obtain all required registration and intake information from patients necessary for an efficient check-in and out process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
Schedule necessary follow-up appointments, infusion and laboratory appointments, imaging, referrals, and other related appointments/tests as requested by the provider.
Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
Track that all follow-up items have been scheduled as directed and communicate updates to Oncology team.
Liaison between relevant clinical teams and the patient for send-out testing, and tracking status of send-out orders.
Manage inventory of kits, ensuring stock is well-maintained, stored in compliant manner, and non-expired.
Serve as liaison with other locations, departments and specialties to ensure care coordination needs are completed, including but not limited to other oncology locations, Radiology, Pathology, etc.
Collect all time-of-service and past due payments prior to the start of the appointment.
Settle cash drawer in the EHR on a daily basis.
Ensures compliance with cash handling protocols.
Provides guidance to other Associates regarding compliance.
Educate patients on benefits on using patient portal and assist patient to sign up for patient portal.
Provide general and oncology specific administrative support to physicians and manager, as assigned.
Serves as a first point of escalation for complex oncology cases, scheduling issues, and patient care coordination needs.
Serve as Team Lead and/or Preceptor.
Supervise tasks and determine resolution and/or escalate as appropriate.
Serves as a point person for specific group of providers and other oncology teams and provides cross coverage as operational needs dictate.
Assists Supervisor/Manager with special projects as needed.
Uses data and system reports to identify trends, troubleshoot and resolve issues.
May supervise specific tasks as determined by Manager/Supervisor.
Provides educational sessions to train new staff in front-end process in an efficient and effective manner to insure that front-end processes, functions and goals are understood and met.
Tracks compliance, education and training requirements of the unit.
Performs other related duties as assigned.