Practice Associate III #Full Time

61st Street Service Corp•New York City, NY

6d•Onsite

About The Position

The Practice Associate III (FPO) is an experienced professional with in-depth knowledge of patient registration processes and other front-end administrative work. This role is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient phone calls to the practice, and through patient portal interactions relating to registration and appointment scheduling, as well as other administrative inquiries. The Practice Associate III is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence. This position supports ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast, which comprises an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. There is an opportunity to grow as part of the Practice Associate Career Ladder.

Requirements

High school diploma or equivalency is required.
A minimum of 5 years’ relevant experience.
Strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
Well organized and able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
Excellent verbal and written communication skills.
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
Ability and willingness to learn new systems and programs.

Nice To Haves

Prior experience in Epic/EHR is preferred.
Prior experience in a medical office setting or customer service environment is preferred.
Bilingual English/Spanish a plus, but not required.

Responsibilities

Greet patients and visitors, and answer telephone calls promptly.
Review the daily and weekly schedule frequently.
Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner.
Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
Collect all time-of-service and past due payments prior to the start of the appointment.
Settle cash drawer in the EHR on a daily basis.
May rotate to other sites and serve as Team Lead and/or Preceptor.
May supervise tasks and determine resolution and/or escalate as appropriate.
Serves as a first point of escalation for administrative patient complaints.
Assists with onboarding and training new staff.
Mentors Level I and Level II staff.
Provide general administrative support to physicians and managers.
May assist with Supervisor/Manager with special projects as needed.
Perform other related duties as assigned.