Practice Associate IV #Full Time

61st Street Service Corp•Scarsdale, NY

22h•Onsite

About The Position

The Practice Associate IV is an experienced professional with exceptional medical practice support skills supporting the front desk operations in the Department of Radiology. This position is a team lead that works with minimal supervision and supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Requirements

Associate degree is required. May be substituted by 2 years of relevant experience.
A minimum of 5 years’ relevant experience or a combination of certifications, coursework, and experience.
Prior experience in a medical office environment is required.
Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect, and sensitivity.
Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
Excellent verbal and written communication skills.
Must be able to communicate with multiple stakeholder audiences.
Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.

Nice To Haves

Prior experience in a radiology or medical imaging office is preferred.
Prior experience in Epic is preferred.
Prior experience delivering training is preferred.

Responsibilities

Greet patients and visitors and answer patient telephone calls.
Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
Manage and review physician’s schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
Coordinate and schedule appointments, procedures, and other specialty services/tests as requested.
Assist with coordination of care to other specialties and appointments.
Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
Verify patient insurance eligibility and benefits as needed.
Conduct all pre-determination, authorization, and pre-certification.
Serve as a first point of escalation for escalated cases or front desk issues.
May rotate to other sites and serve as Team Lead and/or Preceptor.
May supervise tasks and determine resolution and/or escalate as appropriate.
Assist Supervisor/Manager with special projects as needed.
Conduct audits to identify training gaps and monitor established service standards.
Make recommendations for remediation.
Track compliance, education, and training requirements of the unit.
Provide educational sessions to train new staff in front-end processes.
Assign trainers/trainees and monitor progress.
Assist Supervisor/Manager with staff scheduling and coverage.
Other duties as assigned.