Practice Assistant Per Diem Plymouth Milton Region

Beth Israel Lahey Health•Quincy, MA

2d•Onsite

About The Position

The Practice Assistant reports to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other health care providers. This role is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Key duties include greeting patients and visitors courteously, serving as a central communication source, diffusing challenging situations, and maintaining patient confidentiality. The assistant performs check-in, registration, scheduling, and demographic verification using computer systems, manages referrals and co-pays, and facilitates patient flow. Additionally, the role involves maintaining a clean and welcoming reception area, ensuring appropriate signage and audio/visual settings, coordinating repairs, and providing Spanish translation services when needed.

Requirements

High School diploma or GED required
1-3 years related work experience required
Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Ability to communicate clearly and effectively in written English with internal and external customers
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
Ability to remain calm in stressful situations

Nice To Haves

Medical Admin Assistant Cert

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
Takes appropriate actions to diffuse challenging situations
Takes complete and accurate information from patients/callers
Maintains patient confidentiality at all times
Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures
Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
Obtains and enters referrals and collect co-pays
Monitors and supports patients and visitors entering and leaving the practice
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Acts as liaison between patient and other areas to ensure optimal flow and service delivery
Maintains clean and welcoming physical environment of the reception area
Maintains signage and clarity of information displayed in reception area
Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment
Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through
Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed