Practice Assistant II - per diem; Needham region. M-F

Beth Israel Lahey Health•Needham, AL

1d•Onsite

About The Position

This per diem float position is for Monday-Friday day time hours, covering offices in the Needham region including Needham, Needham Heights, Wellesley, Dedham, Medfield, Canton, Wayland, Waltham, and Lexington. The role reports to a Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses, or other healthcare providers. The primary responsibility is to deliver high-quality service to patients and ensure the smooth functioning of practice operations.

Requirements

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions
Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
Ability to remain calm in stressful situations

Nice To Haves

Certificate 1 Medical Admin Assistant Cert preferred
1-3 years experience in a healthcare or service/hospitality environment

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system
Collects co-payments following standards for co-payment processing
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
Obtains and enters referrals
Monitors and supports patients and visitors entering and leaving the practice
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Acts as liaison between patient and other areas to ensure optimal flow and service delivery
Check out (may vary by practice)
Schedules necessary follow up appointments (may vary by practice)
Provides patient with any relevant educational materials as indicated (may vary by practice)
Visit ticket entry (may vary by practice)
Medical records preparation (may vary by practice)
Facilitate billing functions
Research and follow through on a wide variety of information requests
May act as a group leader in absence of Manager
Act as a department resource to others for information and training
Facilitate problem solving, providing appropriate direction
May participate in small projects under the direction of Manager or designee