Practice Assistant-Per Diem Needham Region. M-F

Beth Israel Lahey Health•Needham, AL

1d•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a per diem float position for Monday-Friday day time hours, covering offices in Needham, Needham Heights, Wellesley, Dedham, Medfield, Canton, Wayland, Waltham and Lexington. The role reports to a Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other health care providers. The Practice Assistant is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Certificate 1 Medical Admin Assistant Cert preferred.
One year experience in a healthcare or service/hospitality environment.

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
Collects co-payments following standards for managing copayment processing.
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
Obtains and enters referrals.
Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments., Provides patient with any relevant educational materials as indicated, Visit ticket entry, Medical Records preparation.
Maintains clean and welcoming physical environment of the reception area.
Maintains signage and clarity of information displayed in reception area.
Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
Contacts the appropriate departments when repairs or services are needed and follows through on these tasks.
Monitors and supports patients and visitors entering and leaving the practice.
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
Acts as liaison between patient and other areas to ensure optimal flow and service delivery.