Practice Assistant (Peachtree Corners, GA)

Geode Health of Texas•PeachTree Corners, GA

6d•Onsite

About The Position

Geode Health is hiring a Practice Assistant for its Peachtree Corners office. The role is a key member of the practice and an important first point of contact for patients. It supports the administrative and clinical operations of a fast-paced outpatient mental health practice, helping create a seamless experience for patients and providers. The Practice Assistant manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently. The position is intended for someone committed to making mental healthcare more accessible, affordable, and effective. The Practice Assistant provides warm, responsive, and compassionate service; manages appointments and schedules; supports patient intake, referrals, authorizations, and follow-up; maintains secure and accurate records; and assists with collections and day-to-day office workflows. The role requires protecting patient confidentiality, following HIPAA and organizational standards, and following safety and emergency procedures, including assisting during crisis situations. Geode Health provides training and support in Mental Health First Aid, Mental Health 101, patient experience, revenue cycle management, C-SSRS, CNS Vital Signs, Workday, the Athena EMR, and general compliance. The position is based in person at the Peachtree Corners office, while the practice offers both in-person and virtual patient visits.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Ability to learn new technology platforms and systems.
Strong time-management skills.
Ability to work in a fast-paced environment and take ownership of tasks.
Ability to work well with patients, providers, and team members.
Flexibility and a team-oriented approach, including willingness to take on tasks wherever needed.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor's degree.
Passion for improving the mental healthcare experience and supporting Geode Health's mission.
Organized, dependable, self-starting, and proactive approach.

Responsibilities

Welcome patients and provide exceptional, warm, responsive, and compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through the Athena EMR, and electronically.
Help create a positive environment that allows providers to focus on delivering high-quality patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and help ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and support day-to-day clinical and administrative workflows.
Collect payments for services delivered and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.