Practice Assistant II /Medical Records

Mass General Brigham•Chelsea, MA

6d•$18 - $25•Onsite

About The Position

The Practice Assistant II – Medical Records provides administrative support to keep a busy healthcare department’s schedules, records, and communications on track. This is a non-patient-care role supporting providers and clinical staff while helping create a positive, efficient, and compassionate environment for patients and the team. Duties may vary by department. The position is in the Medical Records department at Chelsea Health Care Center, 151 Everett Avenue, and is onsite, scheduled for 40 hours per week on the day shift.

Requirements

High school diploma or equivalent; experience cannot be substituted for this requirement.
2–3 years of office experience.
Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing.
Confidence using phone systems, handling non-routine calls, and resolving routine issues.
Clear written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages.
Strong comprehension of work-related documents.
Excellent organization and time management, including the ability to manage own time and others’, handle multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.
Bilingual English/Spanish.

Responsibilities

Welcome patients and manage check-in, check-out, and appointment scheduling.
Answer phones, respond to routine caller questions, and maintain appointment records.
Process billing forms, scan documents to patient medical records (LMR), and file materials.
Request patient medical records and lab results; open and distribute mail and faxes.
Handle messages concerning prior authorizations, provider questions, prescription refills, and test results.
Prepare forms, records, schedules, and memos, and accept co-payments as needed.
Serve as a Super User for scheduling, registration, and billing systems, training and supporting teammates.
Perform advanced tasks as skills develop, including surgical scheduling and schedule changes or blocking.