Practice Assistant II /Medical Records

Mass General Brigham•Chelsea, MA

4d•Onsite

About The Position

The Practice Assistant II provides administrative support for the Medical Records department at Chelsea Health Care Center. This non-patient-care role helps keep schedules, records, billing, and communications organized so providers can focus on delivering care. The assistant welcomes patients, supports routine office operations, and serves as a resource for scheduling, registration, and billing systems. Duties may vary by department, and the role may include advanced tasks such as surgical scheduling and schedule changes or blocking as skills develop. The position is onsite at 151 Everett Avenue, scheduled for 40 hours per week on the day shift. The stated pay range is $17.71–$24.94 per hour; the posting also notes a starting rate of $20.00 per hour with increases based on experience.

Requirements

High school diploma or equivalent; experience cannot substitute for this requirement.
2–3 years of office experience.
Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing.
Confidence using phone systems, handling non-routine calls, and resolving routine issues.
Clear written and verbal communication, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Strong comprehension of work-related documents.
Excellent organization and time-management skills, including managing one's own time and others', juggling multiple tasks, following established protocols, and working within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.
Bilingual English/Spanish.

Responsibilities

Welcome patients and manage check-in, check-out, and appointment scheduling.
Answer phones, assist callers with routine questions, and maintain appointment records.
Process billing forms, scan documents into patient medical records (LMR), and file materials.
Request patient medical records and lab results; open and distribute mail and faxes.
Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
Prepare forms, records, schedules, and memos; accept co-payments as needed.
Serve as a Super User for scheduling, registration, and billing systems, training and supporting teammates.
Perform advanced tasks such as surgical scheduling and schedule changes or blocking as skills grow.
Provide administrative support to help the practice operate smoothly and efficiently.