Practice Assistant II, Joint Center

Mass General Brigham•Newton, WA

5d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience. As a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.

Requirements

High School Diploma or equivalent required.
Three to five years of office experience required.
Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols.
Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
Careful attention to detail, including proofreading and editing written documents.

Responsibilities

Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
Assist patients and callers with routine inquiries, messages, and scheduling needs.
Process patient billing forms, scan documents, and maintain accurate patient records.
Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
Serve as a knowledgeable resource for scheduling, registration, and billing systems.
Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.