Practice Administrator

Ocular Partners•Merrionette Park, IL

10h•$130,000 - $145,000•Onsite

About The Position

Responsible for the day to day operations of the practice. Provides administrative leadership and support to the practice across the clinic locations and surgery center. Ensures quality services are provided according to established policies and procedures and provides administrative leadership to the practice. Responsible for working in collaboration with practice physician(s) to manage overall operations. Responsible for ongoing evaluations at facilities and for developing and implementing measures for staff evaluations. Coordinates with HR to establish staff performance standards, transfers, promotions and employee relations concerns.

Requirements

Bachelor’s degree required, (MBA or MHA preferred)
4+ years of multi-site clinical management experience required; ASC experience strongly preferred
Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
Proven ability to thrive in a highly matrixed environment
Strong financial aptitude with experience managing a P&L
Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations
Ability to work beyond the normal hours, as needed (including potential weekends)
Excellent presentation, interpersonal and communication skills; written and documentation skills
Professional & reliable demeanor with strong work ethic
Excellent time management skills, organizing and prioritizing workload, in order to meet deadlines
Ability to quickly learn new software, new systems, adapt to change and communicate effectively
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level, with a strong sense of urgency.
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
Ability to adapt to frequent priority changes
Team player that develops strong collaborative working relationships with internal and external partners and can effectively engage
Ability to build consensus among cross-functional teams
Strong problem solving and negotiation skills

Nice To Haves

MBA or MHA preferred

Responsibilities

Manages day-to-day operations for five office locations between and in-office surgical suite
Identifies and recommends procedural changes and solutions for inefficiencies practice-wide
Act as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channel
Meet with the Regional Director of Operations and Physician leadership on a regular basis to provide recommendations, reporting, and insights
Develop insights and recommendations based on supported data and analytics to drive optimal clinical and surgical performance
Assist with other local governance areas as defined by EyeSouth and Practice MD Managers
Assists with special projects as defined by Regional Director of Operations
Manages Clinical Technician Manager
Identifies recurring patient care issues and seeks to find solutions
Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor reps
Manages Office Managers
Ensures the efficient and effective administration of the Front Office
Conducts monthly managers meetings
Reviews and confirms upcoming surgery schedule and communicates updates providers and ASC management
Troubleshoots issues daily pertaining to patient care and scheduling
Conducts monthly surgery meetings with the ASC Nurse Manager and ASC Office Manager
Partners with Human Resources to manage staff, training and development for clinical and ASC locations
Transitions all employees to the EyeSouth model– including but not limited to transition of Payroll, Employee Benefits, and EyeSouth handbook with the direction of the Integration Specialist and Regional Operations Director
Assists Chief Compliance Specialist with day to day operational compliance
Ensures corporate and medical compliance programs are implemented and adhered to under the directions of the EyeSouth Compliance Specialist
P&L accountability
Oversees Office Managers to achieve monthly and annual budgets; continuously identify opportunities for improvement
Capital and Operational Budget process leader
Assists Marketing Associate with planning and coordinating practice events
Monitors the brands social media presence
Relays marketing trends with providers and Regional Operations Director monthly
Assists in training staff on how to use marketing platforms
Initiate EyeSouth best operational processes at the local level via Patient engagement processes and technological platforms